New iPhone App for 311

A new iPhone app allows users to file complaints with 311.

By Eric Luu
|  Thursday, Oct 1, 2009  |  Updated 6:30 PM EDT
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New iPhone App for 311

It's 311 meets the iPhone.

The city is introducing a new iPhone application that will let residents file quality-of-life complaints immediately to the city’s 311 system, according to the New York Times City Room Blog.

Under an initiative of Mayor Michael R. Bloomberg, the 311 system was designed to make sense of the labyrinth of city agencies by sorting all incoming calls. Questions, complaints, requests for service were all directed through a single phone number. There was also a web site.

But the new application was released to provide a more user-friendly approach, said Paul J. Cosgrave, the city’s information technology commissioner, according to the Times. The application was started after a request was made in March by City Council speaker Christine C. Quinn and Councilwoman Gale A. Brewer.

Other programs for other smart phones will be released by the end of the year, Cosgrove said to the Times.

Whether it is graffiti, a pothole or a noise complaint, the application allows users to use the phone’s G.P.S. technology to locate the offense and photos to support the claim.

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