It's not as bad as it was when Joe Biden likened it a third-world country, but travelers still aren't particularly enamored with LaGuardia Airport.
LaGuardia ranks next-to-last in the "large" airport category (10 million to 32.9 million passengers per year) in J.D. Power's new annual North American Airport Satisfaction Study.
On a 1,000-point scale measuring 20 airports, LGA clocks in 19th at 781 points, ahead of only Philadelphia International.
(Louis Armstrong New Orleans International tops the group at 844 points.)
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J.D. Power measures six categories for the study, ranked by order of importance: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
The low scores for LGA came in despite a multi-year, $8 billion plan to redevelop the airport, eventually including new terminals, concourses and gates. That work is still underway, though some new facilities did open during the survey period.
The news was a little better in the "mega" category (33 million passengers a year or more), where JFK came second, behind only Miami International. Newark Liberty was 16th in that category.
News
“Improving passenger experience at all of our airports remains a high priority. We are pleased to see that JFK Airport earned high marks. We are wholly committed to bringing all of the region’s airports to the top of the customer service rankings as we build new world-class facilities and focus on enhancing customer experience from curb to gate. As more and more of the new LaGuardia Airport opens – and with the anticipated opening of Newark Liberty’s new Terminal A next spring – we will be laser-focused on ensuring both airports’ rankings rise," the Port Authority said in a statement.
