What to Know
- Chloe the Mini Frenchie developed a huge Instagram following over the years; she had nearly 200,000 fans prior to her sudden death
- Her owners say she went to a facility for a routine procedure, then went to BluePearl for observation; there, they say the staff messed up
- BluePearl acknowledged the mistake in a statement, saying, "This was a medical error that shouldn’t have happened"
The Internet-famous pup known to hundreds of thousands as Chloe the mini Frenchie has died from what her owner calls a "fatal error" by staff at a Manhattan veterinary hospital following a routine surgical procedure.
Owners Loni Edwards and Phil Toronto said on Chloe's Instagram account that the pup "did great" when she went to a facility for the procedure Wednesday morning.
The dog, which had nearly 200,000 Instagram followers, was then taken to BluePearl, a specialty and emergency pet hospital in Chelsea, for overnight observation.
It was there that the staff attached the oxygen to her by mistake, "the pressure of which blew out her lungs, led to multiple cardiac arrests and ultimately killed her," Edwards alleged.
Chloe "fought so so hard to stay with us, but the fatal error was simply too much for our little nugget to overcome," said Edwards.
Edwards and Toronto were in tears Thursday as they told News 4 that the vet was in the room with Chloe at the hospital when a staffer put the oxygen tube in -- but the staffer apparently did not calibrate the flow of the gas correctly.
BluePearl acknowledged the error in a statement, saying, "We are so very sorry for the loss of Chloe, a special dog who brought joy to thousands of people. This was a medical error that shouldn’t have happened. "
The statement continued, "We are conducting a review and will be taking immediate steps to ensure nothing like this occurs ever again at one of our hospitals. We recognize that pets are part of our families, and we strive to give our patients the same care we would want our own pets to receive. As animal lovers, we are so saddened by Chloe's death, and we are committed to working with the Edwards family and responding to their concerns."
Chloe's sudden death shocked Instagram fans who had become accustomed to seeing daily updates of the adorable dog.
"We are aghast and heartbroken," one follower wrote.
Another wrote, "This is absolutely devastating. I'm deeply sorry for your loss. Thank you for sharing her with us, she will truly be missed."
[NATL] Unbelievable Animal Stories: Dog Befriends Abandoned Baby Giraffe
The mini Frenchie amassed a huge following over four years after Edwards began posting photos of the puppy that clearly resonated with people. Chloe became the inspiration for Edwards' business The Dog Agency, which represents the top pet influencers on social media.
Chloe was an "amazing dog," Edwards and Toronto said.
"We were crazy about her," said Edwards. "She was so ingrained in our routine. She lived to dress up, wriggled her head through costumes."
The couple is now considering legal action and wants to warn others of their experience.