AirHelp, an air passenger rights company, released its 2023 AirHelp Score report on America's best and worst airports. The company used data to calculate how often flights departed as scheduled in airports across the country and surveyed passengers about wait times, cleanliness, retail stores and restaurants.
The company determined an airports final ranking based on three factors:
- On-time performance
- Customer opinion
- Food and shops
The 5 best U.S. airports, according to travelers
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- Minneapolis-St. Paul International Airport
- Seattle-Tacoma International Airport
- Detroit Metropolitan Wayne County Airport
- Phoenix Sky Harbor International Airport
- Atlanta Hartsfield-Jackson International Airport
The Minneapolis-St. Paul International Airport landed the top spot on the list of best U.S. airports with a score of 8.5 out of 10.
Money Report
Minneapolis-Saint Paul International is ideally located between the Twin Cities.
According to the airport's website, Minneapolis-Saint Paul International's high ranking is due in part to its modern facilities, which underwent a significant renovation in 2021.
The Minnesota airport also serves as a major hub for Delta Airlines.
In the J.D. Power 2023 North America Airport Satisfaction Study, the airport ranked as one of North America's top 10 mega airports. It is also ne of the most expensive airports to fly out of, according to SmartAsset.
The 5 worst U.S. airports, according to travelers
- San Francisco International Airport
- Las Vegas Harry Reid International Airport
- Denver International Airport
- Fort Lauderdale International Airport
- Newark Liberty International Airport
The San Francisco International Airport is the worst airport in America, according to the AirHelp report.
San Francisco International is the largest airport in the Bay Area and the second-busiest in California after LAX.
According to a report from The Port Authority of New York and New Jersey, it serves as a major hub for United Airlines and Alaska Airlines and is one of the busiest airports in the world.
A 2022 study from the travel experts at Upgraded Points found that to travel out of San Francisco International Airport, you need to arrive 2 hours and 45 minutes before your scheduled flight.
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