Employees at Newark Liberty International Airport are getting a dose of patience and politeness as they prepare to handle the crush of holiday travelers.
They're taking part Wednesday in a program called Resiliency Edge, which has already been used at JFK airport.
The program teaches airport employees how to handle stressed-out travelers, delays and security issues. It's an outgrowth of "Reclaiming the Sky," a nonprofit group that supported aviation workers after the Sept. 11 terror attacks.
Hundreds of airport workers are expected to participate in the training and travelers are welcome to watch.
Copyright AP - Associated Press
