Airbnb Addresses Claims of Racism, Revamps Website and Policies | NBC New York

Airbnb Addresses Claims of Racism, Revamps Website and Policies

The change comes after months of criticism sparked in part by the Twitter hashtag #AirbnbWhileBlack

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    Airbnb
    Airbnb is planning changes in response to complaints of discrimination toward nonwhite users of the vacation home rental network.

    Before the end of the year, Airbnb plans to display user photos less prominently, promote instant bookings and introduce technological changes to address widespread reports of racial discrimination against nonwhite guests, according to a report released by the online vacation home rental marketplace Thursday.

    The changes were announced following months of criticism sparked in part by the Twitter hashtag #AirbnbWhileBlack, which featured accounts from African-American users who said they were discriminated against on the platform.

    "Bias and discrimination have no place on Airbnb, and we have zero tolerance for them," Chief Executive Officer Brian Chesky wrote in an email to users. "Unfortunately, we have been slow to address these problems, and for this I am sorry."

    Starting Nov. 1, Airbnb users must agree to treat fellow members without bias regardless of race, religion, national origin, disability, sex, gender identity, sexual orientation or age, Reuters reported.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)