IMAGE DISTRIBUTED FOR PETSMART, INC. – PetSmart is giving a great gift this holiday season – free same-day home delivery service on PetSmart.com orders Dec. 17-24 for online shoppers in 17 metro areas across the U.S., made possible through the retailer’s collaboration with Deliv. For same-day service, orders received online are fulfilled through local PetSmart stores in the 17 local metro areas and Deliv drivers pick up the orders and deliver them that same day to the pet parents’ homes. For added convenience during this week of last-minute shopping, same-day delivery for orders placed now through Christmas Eve include the service complimentary from PetSmart. The eleventh-hour shopper is even covered with orders placed by 2 p.m. Christmas Eve day delivered by 6 p.m. via PetSmart’s partner, Deliv. For the same-day service, PetSmart utilizes its stores in the local community as fulfillment resources, an efficient approach in online retailing. Seen here, a Deliv driver partner picks up an order at a local store. (Sammy Dallal/AP Images for PetSmart, Inc.)
What to Know
- Danielle DiNapoli dropped off her 8-year-old bulldog, Scruffles for grooming at the Flemington store on Dec. 29, 2017
- Within an hour, the store called her to report the dog had died; she blamed PetSmart and started a Facebook page to publicize it
- A necropsy, though, determined the dog had preexisting health issues and its death was not caused by the groomers
A woman whose dog died during a grooming at a PetSmart store in New Jersey is now apologizing for blaming the store for the death.
Danielle DiNapoli dropped off her 8-year-old bulldog, Scruffles for grooming at the Flemington store on Dec. 29, 2017. Within an hour, the store called her to say the dog had died.
DiNapoli publicly blamed the store's grooming staff for the death and started a Facebook page — “Justice for Scruffles” — to publicize what had happened. The death soon generated wide interest on social media, and numerous protests and other events were staged over several months.
A necropsy determined that the dog's death was not related to the grooming but was caused by preexisting health issues. PetSmart sued DiNapoli for defamation, claiming she deliberately withheld the report.
In a statement posted Jan. 20 on the Facebook page, DiNapoli wrote: "I would like to take this opportunity to apologize to PetSmart. I never should have said — on television or here on social media — that PetSmart killed Scruffles and for that I am sorry."
DiNapoli added that she appreciated PetSmart’s cooperation “in getting me the answers about what happened with Scruffles when she was in their care." She has since shut down the page.
Local
In a statement issued Thursday, PetSmart said DiNapoli had "engaged in a concerted, national smear campaign against the company," adding that “we are glad that the facts came to light and that truth prevailed in this case.”
