April 16, 2015 6:45 pm High-Tech Tools Transforming Customer Service For Companies Consumer Reporter Lynda Baquero shows us the high-tech tools that are making customer service a little more friendly. Local 2:45 Gilgo Beach alleged serial killer to face new murder charge: sources 3:08 2 NYPD officers shot in Queens, suspect in custody 1:38 NYCHA reopens Section 8 housing voucher applications 2:51 Sudden cardiac arrest survivor hopes to help others 2:52 Brooklyn teen shot dead playing with gun with cousin: sources