Those worried about staying afloat in this economy may learn a thing or two from the entrepreneur/chef/media personality Tom Colicchio in a series of business-centric videos. He talks about refinancing Craft, dealing with investors, getting the waiters to stop breaking the damn glasses, and vitally, on the inability to pass the costs on to the customer. "...at a certain point during these economic downturns, you're not going to make as much money, but you're going to come out of it. And they only way you're going to come out of it whole is by not shortchanging your customer." [Open Forum]
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