A New York City pilot program to respond to 911 calls for mental health crises with social workers instead of cops appears to be reducing unnecessary hospitalizations, while increasing the percentage of people who accept help when offered. The Behavioral Health Emergency Assistance Response Division, or “B-HEARD” program, which started in a portion of Harlem a month ago, has already…
In NYC’s newest effort to reform policing, EMTs will respond to mental health emergencies with social workers, not police officers. Some are optimistic about the change, while others have safety concerns. NBC New York’s Melissa Russo reports.