Full Service Resumes on Metro-North Line Hampered by Power Outage - NBC New York

Full Service Resumes on Metro-North Line Hampered by Power Outage

Customers affected by the power outage will be offered rebates, the MTA says



    Metro North trains are set to resume tomorrow at full capacity following a Con Edison feeder cable going down in September. (Published Sunday, Oct. 6, 2013)

    Service has been fully restored to the heavily trafficked Metro-North railroad line running between Connecticut and New York that was crippled in a power failure nearly two weeks ago.

    Con Edison crews installed a major electrical substation in Mount Vernon, restoring service to the Metro-North New Haven Line and Amtrak's Acela Express and Northeast Regional services, officials said.

    Metro-North's New Haven line was crippled during morning rush hour last Wednesday after a Con Edison feeder cable failed, causing the rail line to lose power between Grand Central Terminal and Stamford, Conn. The outage left tens of thousands of commuters scrambling to make alternative plans or face hours-long commutes and overcrowded trains

    The MTA will be offering rebates for weekly and monthly ticketholders affected by the outages. Weekly riders can apply for the rebate starting Wednesday and monthly commuters can apply starting Oct. 20. Amtrak is also offering refunds and vouchers for customers.

    Click here for information on how to receive the rebate

    "On behalf of the Metropolitan Transportation Authority, I want to thank our customers for their patience in the face of an unprecedented, 12-day service disruption," said MTA Chairman and CEO Thomas F. Prendergast in a statement. "While authorities continue to investigate the cause of this failure, I want to thank the hundreds of people who worked tirelessly and safely to make needed repairs.”

    Connecticut Governor Dannel P. Malloy, who has been critical of the MTA following the service disruption, said in a statement that he hopes "this outage serves as a wake up call to both Con Ed and the MTA when it comes to maintenance."

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