LIRR Commuters ‘Tremendously Dissatisfied’ With Service, Survey Says - NBC New York

LIRR Commuters ‘Tremendously Dissatisfied’ With Service, Survey Says

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    LIRR Commuters ‘Tremendously Dissatisfied’ With Service, Survey Says
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    File Photo: A Long Island Rail Road (LIRR) train sits at the platform (Photo by Spencer Platt/Getty Images)

    What to Know

    • LIRR commuters are extremely dissatisfied with the timeliness, quality and the value of the agency’s train service, a recent survey reveals

    • The study was launched by Sen. Todd Kaminsky and surveyed over 560 commuters

    • Survey results show that 18 percent of riders are satisfied with their LIRR experience.

    Long Island Rail Road commuters are extremely dissatisfied with the timeliness, quality and the value of the agency’s train service, a recent survey reveals.

    The study, which was launched by Sen. Todd Kaminsky, a Democrat, and surveyed over 560 commuters, asked riders about their current LIRR service and dependability — revealing that the vast majority rated their LIRR experiences as dismal.

    Survey results show that 18 percent of riders are satisfied with their LIRR experience.

    This percentage is a stark contrast from LIRR’s won poll where 77 percent of riders said they were satisfied.

    Additionally, the Kaminsky-launched survey also revealed that 13 percent of riders feel they get their money’s worth from their LIRR commute.

    “Long Island Rail Road commuters pay a lot of money for a poor, unsafe and unreliable ride,” said Kaminsky in a statement. “This survey is an important step to acquire a firsthand view of what is really going on at the LIRR. Commuters feel that they are paying far too much for poor service, dangerous conditions and an uncomfortable ride.”

    Kaminsky and his staff members surveyed commuters at stations within the 9th Senate District, including Baldwin, Long Beach, Lynbrook, Malverne, Oceanside, Rockville Centre, Valley Stream and Woodmere.

    Additionally, a survey was posted online.

    Commuters were asked to rate several aspects of the LIRR’s service on a ten-point scale and were given the chance to make comments about the railroad.

    News 4 reached out to the MTA, which owns the LIRR, for comment. In a statement to News 4, MTA Chairman Joe Llota said: “Phil Eng was recently brought in to turn around LIRR performance, and that is exactly what he is doing by delivering an ambitious program that identifies the causes of delays and gets them fixed quickly."

    "Beyond that, the MTA is investing a record $6 billion to modernize the Long Island Rail Road with the Double Track, Third Track, new cars, new stations, and more," Llota said.

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