<![CDATA[NBC New York - ]]>Copyright 2017https://www.nbcnewyork.com/feature/better-get-baquerohttp://media.nbcnewyork.com/designimages/4NY_Horizontal.jpgNBC New Yorkhttps://www.nbcnewyork.comen-usWed, 22 Nov 2017 14:02:44 -0500Wed, 22 Nov 2017 14:02:44 -0500NBC Owned Television Stations<![CDATA[Warning About Counterfeit Fingerlings Toys]]>Tue, 21 Nov 2017 17:32:06 -0500https://media.nbcnewyork.com/images/213*120/Warning_About_Counterfeit_Fingerlings_Toys.jpg

It might be one of the hottest toys of the 2017 holiday season, but parents are being warned not to fall for counterfeit versions of Fingerlings. Lynda Baquero reports.

<![CDATA[How to Save Money on Airline Baggage Fees]]>Tue, 21 Nov 2017 08:11:08 -0500https://media.nbcnewyork.com/images/213*120/air+travel.jpg

Airline baggage fees can add up in a hurry. Here are some tips you can use when traveling to save money when you check your luggage.

<![CDATA[Selling a Home After a Reverse Mortgage]]>Mon, 20 Nov 2017 17:11:56 -0500https://media.nbcnewyork.com/images/213*120/Selling_a_Home_After_a_Reverse_Mortgage.jpg

A reverse mortgage can help seniors who are looking to cash in on the value of their home without selling it, but it's a complicated loan and it's not always the best option for everyone. Lynda Baquero explores how one Brooklyn family was affected by a reverse mortgage.

<![CDATA[Family Spends Month Trying to Access IRA Funds]]>Fri, 17 Nov 2017 19:45:08 -0500https://media.nbcnewyork.com/images/214*120/Family_Spends_Month_Trying_to_Access_IRA_Funds.jpgA Rockland County family spent months trying to access money in her late mother's IRA account. Lynda Baquero reports.]]><![CDATA[Submit Tips or Story Ideas to Better Get Baquero]]>Fri, 18 Nov 2016 13:34:13 -0500https://media.nbcnewyork.com/images/214*120/625X350_BGB.JPG

Send us your tips or story ideas for Better Get Baquero! Fill out our online form, or call us at 866-NEWS-244.

<![CDATA[Warning When Changing Address Online]]>Thu, 16 Nov 2017 19:30:29 -0500https://media.nbcnewyork.com/images/213*120/Warning_When_Changing_Address_Online.jpgAnyone who has ever moved knows how time-consuming it is to change your address online - especially if you make one small error. This is one woman's story about what happened after she clicked the wrong button online. Lynda Baquero reports.]]><![CDATA[Man Allergic to Polyester Fights for Refund on Suit]]>Wed, 15 Nov 2017 20:58:48 -0500https://media.nbcnewyork.com/images/213*120/Man_Allergic_to_Polyester_Fights_for_Refund_on_Suit.jpgA Brooklyn man fights for a refund on a suit that a New Jersey retailer promised was 100 percent wool -- which was important, because he's allergic to polyster. Lynda Baquero has more.]]><![CDATA[Man Runs into Problems Using EZPass]]>Tue, 14 Nov 2017 19:09:25 -0500https://media.nbcnewyork.com/images/213*120/Man_Runs_into_Problems_Using_EZPass.jpgThough the bill was just $7, one New York City man said he was improperly billed when going through an EZPass toll in Massachusetts. Lynda Baquero reports.]]><![CDATA[Using EZ Pass in Other States]]>Tue, 14 Nov 2017 18:21:47 -0500https://media.nbcnewyork.com/images/213*120/Using_EZ_Pass_in_Other_States.jpgA bill for just $7 was enough to prompt one EZ Pass user to contact consumer reporter Lynda Baquero. It was the principal, not the price.]]><![CDATA[How to Spot Salvaged Cars]]>Mon, 13 Nov 2017 19:51:11 -0500https://media.nbcnewyork.com/images/214*120/How_to_Spot_Salvaged_Cars.jpg

After a busy hurricane season, salvaged cars are hitting the market. Lynda Baquero reports.

<![CDATA[Spotting Cars Salvaged From Floodwaters]]>Mon, 13 Nov 2017 19:28:23 -0500https://media.nbcnewyork.com/images/213*120/Spotting_Cars_Salvaged_From_Floodwaters.jpgIf you or someone you know plan to shop for a used car soon, know that hundreds of thousands of cars are planned to flood the market soon, and they may themselves be coming from a flood. Lynda Baquero reports.]]><![CDATA[Airline Charges Fees for Woman Trying to Go to PR]]>Fri, 10 Nov 2017 19:17:57 -0500https://media.nbcnewyork.com/images/213*120/Airline_Charges_Fees_for_Woman_Trying_to_Go_to_PR.jpgWhen United Airlines charged a woman change fees twice while she rescheduled travel to Hurricane-ravaged Puerto Rico, she decided she decided to call the Better Get Baquero team. Lynda Baquero reports.]]><![CDATA[Family Can't Get Travel Refund After Cancer Diagnosis]]>Thu, 09 Nov 2017 20:08:49 -0500https://media.nbcnewyork.com/images/213*120/Family_Can_t_Get_Travel_Refund_After_Cancer_Diagnosis.jpg

A family bought travel insurance for a trip to Florida, but when one of the family members was diagnosed with cancer, the insurance company wouldn't refund the money. Lynda Baquero reports.

<![CDATA[Woman Loses Thousands in Dating Scam]]>Wed, 08 Nov 2017 18:02:40 -0500https://media.nbcnewyork.com/images/213*120/Woman_Loses_Thousands_in_Dating_Scam.jpg

There has been a 20 percent increase in dating scams, and one woman is hoping her sad story will help others. Lynda Baquero reports.

<![CDATA[Men Billed Hundreds in Charges on EZ Pass Accounts]]>Tue, 07 Nov 2017 18:44:08 -0500https://media.nbcnewyork.com/images/213*120/Men_Billed_Hundreds_in_Charges_on_EZ_Pass_Accounts.jpg

You could be paying more money in charges on your EZ Pass account than on tolls. Lynda Baquero reports.

<![CDATA[Changing From Oil to Gas Could Cost You]]>Mon, 06 Nov 2017 17:27:07 -0500https://media.nbcnewyork.com/images/213*120/Changing_From_Oil_to_Gas_Could_Cost_You.jpg

If you decide to stop delivery of fuel oil to your home did you know there could be a fee of up to $600? Lynda Baquero reports.

<![CDATA[Man Struggles To Get Extended Warranty Refund]]>Fri, 03 Nov 2017 18:36:54 -0500https://media.nbcnewyork.com/images/214*120/Man_Struggles_To_Get_Extended_Warranty_Refund.jpg

A man who bought an extended warranty for his 2007 Toyota Prius had trouble getting his money back when he never used it. So he called Lynda Baquero and the Better Get Baquero team to help out.

<![CDATA[Woman Billed Twice for One Hospital Service]]>Thu, 02 Nov 2017 16:29:51 -0500https://media.nbcnewyork.com/images/213*120/Woman_Billed_Twice_for_One_Hospital_Service.jpg

Health insurance co-payment is described as a fixed amount that you pay for a covered service as part of your plan - so why did one woman get billed for 2 co-pays for one service? Lynda Baquero reports.

<![CDATA[How to Review Choices for Medicare Part D]]>Mon, 30 Oct 2017 18:55:59 -0500https://media.nbcnewyork.com/images/213*120/How_to_Review_Choices_for_Medicare_Part_D.jpg

Consumer reporter Lynda Baquero has a look at what questions to ask during open enrollment on health care to avoid costly mistakes, especially when it comes to prescription drug coverage.

<![CDATA[Extra Safety Features Missing on Leased Car]]>Fri, 27 Oct 2017 16:25:39 -0500https://media.nbcnewyork.com/images/213*120/Extra_Safety_Features_Missing_on_Leased_Car.jpg

A man from Long Island leased a car and spent a little extra on safety features , but he says those features don't work and he's having trouble getting them fixed. Lynda Baquero reports.

<![CDATA[Couple Waits Years For Wedding Photos]]>Wed, 25 Oct 2017 19:09:07 -0500https://media.nbcnewyork.com/images/213*120/Couple_Waits_Years_For_Wedding_Photos.jpg

A New York City couple spent years trying to get wedding photos from their photographer. Lynda Baquero reports.

<![CDATA[New Organizing Tool for TV Streaming Apps]]>Tue, 24 Oct 2017 16:16:02 -0500https://media.nbcnewyork.com/images/213*120/New_Organizing_Tool_for_TV_Streaming_Apps.jpg

As streaming apps gain in popularity it can be overwhelming to keep track of your favorite TV shows and where they are Lynda Baquero shows us a new organizational app.

<![CDATA[Insurer Stops Covering Pricey Medical Treatment]]>Mon, 23 Oct 2017 16:46:00 -0500https://media.nbcnewyork.com/images/213*120/Insurer_Stops_Covering_Pricey_Medical_Treatment.jpg

A special medical treatment costing $31,000 a month has been covered by insurance for years -- but one insurer for the college student with Crohn's now says it will no longer pay. Better Get Baquero investigates.

<![CDATA[Unwanted Magazine Subscriptions Cost Homeowner]]>Fri, 20 Oct 2017 17:38:01 -0500https://media.nbcnewyork.com/images/213*120/Unwanted_Magazine_Subscriptions_Cost_Homeowner.jpg

A New Jersey woman is getting a ton of magazines -- and hefty bills for the subscriptions she never ordered. Lynda Baquero reports.

<![CDATA[Woman Waiting on Warranty Repair to Siding]]>Thu, 19 Oct 2017 17:21:56 -0500https://media.nbcnewyork.com/images/213*120/Woman_Waiting_on_Warrranty_Repair_to_Siding.jpg

A woman was having trouble getting her home's vinyl siding repaired. So she called Lynda Baquero.

<![CDATA[NJ Woman Gets Billed for Suspended Home Services]]>Wed, 18 Oct 2017 17:28:08 -0500https://media.nbcnewyork.com/images/214*120/NJ_Woman_Gets_Billed_for_Suspended_Home_Services.jpg

If you go on an extended vacation or become ill you can suspend certain services. That's what one New Jersey woman did, but then got a large bill. Lynda Baquero reports.

<![CDATA[Woman Billed for Covered Medical Treatment]]>Wed, 18 Oct 2017 10:57:39 -0500https://media.nbcnewyork.com/images/213*120/BAQUERO+URGENT+CARE+DEBT+COLLECTORS+PKG+-+00001929_WNBC_0000000.jpg

A trip to an urgent care medical facility is supposed to be a lot less expensive than an emergency room visit. But a Manhattan senior citizen found it costly when she was billed more than $1,000, even though she had insurance. 

When Beverly Ellis, a nurse who lives in East Harlem, went to vacation in Florida in July, she forgot to pack spare medicine and ran out of albuterol pump for her asthma. 

Worried oabout running out of her asthma medication, Ellis headed to a local urgent care facility, got a prescription, and submitted the claim to her health insurer.

About four months later, she received a bill for $1,000, and then for $1,031.

Ellis called her primary and supplemental health insurers, and they told her she should be covered. She couldn't figure out why she was being billed.

Then she grew worried when collection notices started coming in -- and that's when she contacted the Better Get Baquero consumer investigative team. 

"I don't have $1,000 to give unnecessarily, especially when I have adequate health insurance," she said.

BGB reached out to Memorial Pembroke Hospital, which ran the urgent care facility, to ask why Ellis was being billed. They directed BGB to the hospital's billing company, and without giving an explanation, stopped sending collection notices to Ellis. 

Ellis says she's grateful the issue has been resolved. 

So what's the difference in billing between urgent care centers and emergency rooms?

Emergency room visits are much more expensive, and take more time. According to Cigna, for example, the average ER visit costs more than $22,000. The average urgent care visit is just $176. And most procedures done at urgent care centers are covered by insurance. But people should always check with their own carriers. 

To reach Lynda Baquero's team, call 1-844-NEWS-244, or log onto nbcnewyork.com/gethelp. 

Photo Credit: NBC 4 NY]]>
<![CDATA[Ebay Collectibles Seller Gets Charged Twice for Same Refund]]>Tue, 17 Oct 2017 07:50:04 -0500https://media.nbcnewyork.com/images/213*120/BAQUERO+EBAY+PAYPAL+SALE+DOUBLE+DEBIT+PKG+-+00000921_WNBC_00000.jpg

A Bronx man had no trouble selling collectible movie figures on eBay, and he didn't take issue when the items were returned -- but when he got charged twice for the same refund, he decided to contact the Better Get Baquero consumer investigative team. 

Barry Feirstein and his son Jared both collect and sell collectible figures, and last November, he sold a set of seven Star Wars figures for $89.95. He shipped them to the buyer, wrapping each one in bubble wrap and then placing them in a box filled with styrofoam pellets.

"They were mint when they went out," said Feirstein.

But the buyer complained the items were damaged in transit, and shipped them back for a refund.

"I didn't have enough money in my PayPal account at the time, so eBay took it out of my Visa, my secondary payment method," said Fierstein.

He didn't mind that, but seven months later, in July, Fierstein got a note from PayPal telling him his account was debited to repay eBay. 

Fierstein asked eBay why the $89.95 refund was being processed twice. 

"I've gotten nowhere with eBay, and no matter how many emails I send -- and I can show you communications -- no matter how many voice messages I leave, it gets nowhere," he said. 

When BGB reached out to eBay on Fierstein's behalf, eBay acknowledged that a mistake was made on their end. They apologized to Fierstein and issued a refund of $89.95 -- and an additional credit for the same amount as a courtesy. eBay says instances like that are rare, and they always strive to do the right thing for their customers. 

As for the eBay money back guarantee, it usually doesn't cover items damaged during shipment. You can purchase insurance for the shipping, and in this case, the seller hadn't bought insurance but was willing to offer the refund. He just wasn't willing to be charged twice for the same refund. 

Reach Better Get Baquero at 1-866-NEWS-4 or long onto nbcnewyork.com/gethelp

Photo Credit: NBC 4 NY]]>
<![CDATA[Man Keeps Getting Billed After Leased Car Is Returned]]>Fri, 13 Oct 2017 09:11:51 -0500https://media.nbcnewyork.com/images/213*120/BAQUERO+GM+LEASE+DEFAULT+PKG+-+00000000_WNBC_000000018206722.jpg

What do you do if you return a leased vehicle and you continue to get bills for that same car?

That's what Scott Webber of Manhattan faced when he turned in his Chevy Cruise LT after two years. 

"It was a great car, a very nice little car, quick," said Webber, who lives in Murray Hill. "It got me around town, and was very fuel efficient overall and handled nicely." 

When time was up, he called GM Financial, asking for a dealership that would accept a lease return on a weekend. He brought the car to that dealership in June. 

"He gave me a receipt showing the date of return, the mileage at the time of return and the overall condition, and I documented that I returned all the keys and whatnot to them," said Webber.

Webber thought he was all set. Then came the phone calls from GM Financial. 

"They had no clue where the car was when I spoke to them on the phone, and on top of that, they basically said I'm four months behind in making payments," he said. 

Webber said he was told he owed $329 and started getting letters demanding payment by mail. He started worrying about how it would affect his credit and his mortgage refinance -- so he turned to News 4's Better Get Baquero consumer investigative team. He wanted to know how the paperwork got lost and for GM Financial to correct the billing to show that he did in fact return the car.

BGB contacted GM Financial and asked if they had possession of Webber's car. Problem solved: after the calls, Webber confirmed he got a letter confirming his vehicle was accepted as a lease return in June and he now has a zero balance on the lease. 

GM urges that people follow this procedure for turning in a leased vehicle: if you're not getting a new car, schedule a free inspection and make an appointment to turn in the vehicle at the dealership where you got it. They have a toll-free phone number specifically for questions and information on lease returns. 

To reach Better Get Baquero, call 1-866-NEWS-244 or log onto NBCNewYork.com/gethelp

<![CDATA[Selling Items Online? Don't Forget to Do This]]>Thu, 12 Oct 2017 12:20:54 -0500https://media.nbcnewyork.com/images/213*120/BAQUERO+PAYPAL+LUMIX+CAMERA+REFUND+PKG+-+00005023_WNBC_00000001.jpg

When you buy merchandise online, it's good to know you have buyer protection -- and the same goes for those who sell items online. 

That's what happened when an online marketplace transaction went wrong for Peter Jiardina, who's retired and spends time online selling used goods from his home in Succasunna, New Jersey. 

Over the last 20 years, Jiardina estimates he's sold about $20,000 worth of goods. 

"You know, I get busy cleaning out the basement, and every so often, I'll find an item that I think people might be interested in, so I'll put it up on eBay or Craigslist," he says. 

He recently sold a camera for $87, with conditions he's learned from experience: "The one thing is the no returns accepted, document everything, and make sure you have tracking numbers," he says. 

Despite those conditions he outlined, the buyer of the camera later requested a refund through PayPal, claiming the camera was defective. 

"He's saying that the manual says that in order for the flash to close, you gotta push it down and it clicks," said Jiardina. "And in reality, what you have to do with it is you push it down, you hold it down, and you push a little button to the right." 

PayPal ruled in the buyer's favor and returned the money. And Jiardina got his camera back in the mail -- but when he got the package and opened it, it was missing all the accessories Jiardina had sold the customer. 

Luckily, Jiardina had proof of what he'd sent: "I took pictures of what I shipped him versus what I received," he said.

This time, Jiardina reached out to PayPal to trying get back the $87 sale. And he reached out to Better Get Baquero, too.

The BGB consumer investigative team contacted PayPal on Jiardina's behalf, and soon after, Jiardina got his money back.

"I was happy that I got the $87.65, and I don't think it would have happened if it wasn't for your folks and your team, so I really appreciate it and thank you for that," he said. 

PayPal tells News 4's BGB that it "strives to ensure that customers have a seamless and positive experience." 

While their initial review of this situation was consistent with PayPal policy, it said the company worked to "rectify the situation for the customer." 

What are some seller protections? 

PayPal covers two types of problems: when buyers claim a transaction was unauthorized, and complain that an item wasn't received. PayPal protects the seller's account while it investigates the complaint, and there's no charge for that. 

Got a consumer complaint you'd like the Better Get Baquero team to check out? Call 1-866-NEWS-244 or visit nbcnewyork.com/gethelp

Photo Credit: NBC 4 NY]]>
<![CDATA[Life Insurance Policy Causes Confusion]]>Tue, 10 Oct 2017 17:20:35 -0500https://media.nbcnewyork.com/images/213*120/Life_Insurance_Policy_Causes_Confusion.jpg

A Long Island family took out a life insurance policy and found out that it wasn't there when they needed it. Lynda Baquero reports.

<![CDATA[Woman Loses Precious Photos Stored Online]]>Mon, 09 Oct 2017 16:15:43 -0500https://media.nbcnewyork.com/images/213*120/Woman_Loses_Precious_Photos_Stored_Online.jpg

A woman who had precious family photos stored on Walmart Photos was shocked to find they were longer there. Lynda Baquero reports.

<![CDATA[Returning Two Malfunctioning Cell Phones]]>Fri, 06 Oct 2017 18:48:49 -0500https://media.nbcnewyork.com/images/213*120/Returning_Two_Malfunctioning_Cell_Phones.jpg

A new phone that seemed to malfunction right away needed to be replaced, but the second phone didn't work either. Lynda Baquero reports.

<![CDATA[Lularoe Refund Policy Confuses Sellers]]>Thu, 26 Oct 2017 13:42:35 -0500https://media.nbcnewyork.com/images/213*120/Lularoe_Refund_Policy_Confuses_Sellers.jpg

Lularoe has been in the news before. Individuals selling Lularoe clothing online recently became confused after a company policy change. Lynda Baquero reports.

<![CDATA[Concerns Over Security of Biometric Screening]]>Wed, 04 Oct 2017 16:10:09 -0500https://media.nbcnewyork.com/images/213*120/Concerns_Over_Security_of_Biometric_Screening.jpg

How secure is biometric screening? Lynda Baquero reports.

<![CDATA[Cancellation Refund Takes Months to Process]]>Tue, 03 Oct 2017 12:53:24 -0500https://media.nbcnewyork.com/images/213*120/Cancellation_Refund_Takes_Months_to_Process.jpg

Have you ever booked something only to cancel it a few minutes later? One New Jersey couple waited months to get a refund processed. Lynda Baquero reports.

<![CDATA[Woman Waits 8 Months for DVD]]>Tue, 03 Oct 2017 12:51:10 -0500https://media.nbcnewyork.com/images/213*120/Woman_Waits_8_Months_for_DVD.jpg

After paying nearly $200 for a DVD and waiting 8 months with no delivery date in sight, finally a young pageant competitor has her video, thanks to Better Get Baquero. Lynda Baquero reports.

<![CDATA[Veterans Affairs Death Pension Benefit]]>Tue, 03 Oct 2017 12:50:37 -0500https://media.nbcnewyork.com/images/213*120/Veterans_Affairs_Death_Pension_Benefit.jpg

A survivor pension is available for surviving spouses or children of a deceased veteran who served during war time. Lynda Baquero reports.

<![CDATA[Internship-Seeking Student Gets Scammed]]>Fri, 29 Sep 2017 09:49:35 -0500https://media.nbcnewyork.com/images/213*120/Internship_Seeking_Student_Gets_Scammed.jpg

A student who posted information about herself on Internships.com got scammed out of nearly $2,000. Lynda Baquero reports.

<![CDATA[Rental Car Reimbursement During Airbag Repairs]]>Tue, 26 Sep 2017 15:59:23 -0500https://media.nbcnewyork.com/images/213*120/Rental_Car_Reimbursement_During_Airbag_Repairs.jpg

The fallout continues from the huge airbag recall affecting millions of vehicles. Some consumers were allowed to rent vehicles while their cards were in the shop, with the promise of reimbursement. But when a Nassau County woman didn't get her rental money back, she said Better Get Baquero. Lynda Baquero reports.

<![CDATA[Credit Suffers Over Debt From Former Home]]>Tue, 03 Oct 2017 12:51:50 -0500https://media.nbcnewyork.com/images/213*120/Credit_Suffers_Over_Debt_From_Former_Home.jpg

One man's credit rating suffered thanks to a mistake made during the sale of a home more than a decade ago. Lynda Baquero reports.

<![CDATA[Charges for Canceling Personal Training Sessions]]>Fri, 22 Sep 2017 16:08:42 -0500https://media.nbcnewyork.com/images/213*120/Charges_for_Canceling_Personal_Training_Sessions.jpg

When you sign up to join a gym, there's a law that gives consumers the right to cancel membership under certain circumstances. But what about charges for personal training sessions? Lynda Baquero reports.

<![CDATA[Complications Returning a Mattress]]>Tue, 03 Oct 2017 12:49:43 -0500https://media.nbcnewyork.com/images/213*120/Complications_Returning_a_Mattress.jpg

A man was surprised to learn what he couldn't return when he wanted to take back his new mattress. Lynda Baquero reports.

<![CDATA[Double Charge for License Renewal]]>Tue, 03 Oct 2017 12:48:52 -0500https://media.nbcnewyork.com/images/213*120/Double_Charge_for_License_Renewal.jpg

A New Jersey doctor was charged twice for one medical license. Lynda Baquero reports.

<![CDATA[Excelsior Scholarship Application Delayed]]>Tue, 19 Sep 2017 19:23:29 -0500https://media.nbcnewyork.com/images/213*120/Excelsior_Scholarship_Application_Delayed.jpg

A Westchester mom encountered a problem with the free college tuition application process. Lynda Baquero reports.

<![CDATA[Mom Fights for Nutrition Formula Insurance Coverage]]>Mon, 18 Sep 2017 16:29:38 -0500https://media.nbcnewyork.com/images/213*120/Mom_Fights_for_Nutrition_Formula_Insurance_Coverage.jpg

Treatment for rare diseases can be expensive. But a New Jersey mom is fighting back. Lynda Baquero reports.

<![CDATA[Tech to Help Prevent Sexual Assault]]>Fri, 15 Sep 2017 18:52:41 -0500https://media.nbcnewyork.com/images/213*120/Tech_to_Help_Prevent_Sexual_Assault.jpg

Technology could be helping stop sexual assaults on college campus. Lynda Baquero reports.

<![CDATA[Loan Modification May Hurt Credit Scores]]>Thu, 14 Sep 2017 19:18:46 -0500https://media.nbcnewyork.com/images/214*120/Loan_Modification_Hurt_Credit_Score.jpg

Some avenues people take to repay their mortgage loans can have a negative effect on credit scores. Lynda Baquero reports.

<![CDATA[Cracking Down on Ticket Bots and Ticket Scalpers]]>Wed, 13 Sep 2017 16:56:53 -0500https://media.nbcnewyork.com/images/213*120/Cracking_Down_on_Ticket_Bots_and_Ticket_Scalpers.jpg

Companies like Ticketmaster estimate 60 percent of the most desirable tickets are bought through the use of bots, so they've come up with a new system being used for Broadway shows and concert tours. Lynda Baquero reports.

<![CDATA[Protecting Your Social Media Accounts From Hackers]]>Tue, 12 Sep 2017 18:25:03 -0500https://media.nbcnewyork.com/images/213*120/Protecting_Your_Social_Media_Accounts_From_Hackers.jpg

Consumer reporter Lynda Baquero helps a LinkedIn user whose account got hacked.