'Hallway Hellraisers' and 'Inattentive Parents' Among Worst Hotel Guests: Study | NBC New York
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'Hallway Hellraisers' and 'Inattentive Parents' Among Worst Hotel Guests: Study

Survey respondents also admitted some of their own worst behaviors in hotels

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    Hotels aim to make your stay memorable but sometimes it is other guests that make it memorable in all the wrong ways.

    Americans at hotels are most aggravated by other guests who are “Inattentive parents," and "Hallway Hellraisers," according to a new study from Expedia.

    According to the survey, 72 percent of Americans were most irritated when parents were lazy and didn't keep their children in line when staying at a hotel. 69 percent of respondents were irked when other guests made noise in the hallways. In-room revelers, hot tub canoodlers and "loudly amorous" guests also made the list of the 10 least popular fellow hotel guests.

    Survey respondents also admitted some of their own worst behaviors in hotels. According to the survey results, 30 percent of Americans don't tip anyone during a hotel stay

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)

    See the full survey results at NBC News.