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Sick of Pains on the Plane? Airport Program Stresses How to De-stress

Wednesday, Nov 19, 2008 | Updated 11:27 AM EST

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The holidays can be one of the most frustrating times to fly -- both for those who are traveling and those who work in airports.

Employees at Newark Liberty International Airport are getting a dose of patience and politeness as they prepare to handle the crush of holiday travelers.

They're taking part Wednesday in a program called Resiliency Edge, which has already been used at JFK airport.

The program teaches airport employees how to handle stressed-out travelers, delays and security issues. It's an outgrowth of "Reclaiming the Sky," a nonprofit group that supported aviation workers after the Sept. 11 terror attacks.

Hundreds of airport workers are expected to participate in the training and travelers are welcome to watch.