MTA Goes Online to Improve MetroCard Replacement System

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    NEWSLETTERS

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    NEW YORK - MARCH 25: A subway rider pases her Metrocard through a reader at Grand Central station March 25, 2009 in New York City. The Metropolitan Transportation Authority that controls the subway system passed a proposed overall fare hike to help close a $1.2-billion budget gap today. The hike will raise fares to $2.50, from $2.00, for a single ride and $103, from $81, for a 30 day MetroCard. (Photo by Chris Hondros/Getty Images)

    Replacing a defective MetroCard should be a lot easier next year, when straphangers can go to the web rather than a token booth, transit officials said Wednesday.

    The new system--expected to be available in the second quarter of next year--would shorten the amount of time to replace and get refunds for damaged and expired subway cards, the NY Daily News reported.

    “We’re going to make it as efficient and customer-friendly as possible,” NYC Transit spokesman Charles Seaton said.

    Right now replacing a defective MetroCard requires going to a token booth, picking up a form and a postage-paid envelope—if there are any left. Seaton said that empty bins were due to an internal miscommunication.

    The Daily News reported that about 170,000 claims are processed each year and the current average wait is seven to 11 days.

    Transit officials said they've been working on the system upgrade since last year.