Newark Airport Unveils Virtual Customer Service Rep

She's programmed to answer passengers' most frequently-asked questions

Friday, Jul 27, 2012  |  Updated 10:12 AM EDT
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Passengers at Newark Liberty International Airport will always get a smile from this customer service representative. Just don't ask her to carry luggage.      

The Port Authority on Friday will unveil the computerized, hologram-like image named "Ava'' in the international arrivals area in Terminal B on Friday.

She's programmed to answer passengers' most frequently asked questions.  

The Port Authority is spending $180,000 to place the high-tech help at Newark, Kennedy and LaGuardia airports.

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