Newark Airport Unveils Virtual Customer Service Rep

She's programmed to answer passengers' most frequently-asked questions

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    Passengers at Newark Liberty International Airport will always get a smile from this customer service representative. Just don't ask her to carry luggage.      

    The Port Authority on Friday will unveil the computerized, hologram-like image named "Ava'' in the international arrivals area in Terminal B on Friday.

    She's programmed to answer passengers' most frequently asked questions.  

    The Port Authority is spending $180,000 to place the high-tech help at Newark, Kennedy and LaGuardia airports.

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