3 Retail Chains in NY to Ensure Disabled Access

JCPenney, Century 21 and Petland Discounts have agreed to ensure that people with disabilities have equal access

Tuesday, May 22, 2012  |  Updated 4:04 PM EDT
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3 Retail Chains in NY to Ensure Disabled Access

AP

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New York Attorney General Eric Schneiderman says three retail chains have agreed to ensure that people with disabilities have equal access to the merchandise, services, and amenities in all their stores statewide.

Under the agreements, JCPenney, Century 21 and Petland Discounts say they will comply with accessibility and design standards of the Americans with Disabilities Act and pay $120,000 altogether to the state.

The Attorney General's Office used undercover investigators and did architectural surveys of the stores, concluding there were impediments and barriers for people with disabilities.

The chains say they will retain an independent compliance consultant, survey their stores to identify and make needed changes and train employees on protocols for helping the disabled shop.

JCPenney has 43 covered stores, Petland has 81 and Century 21 has five.

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