They open doors, carry groceries and hail cabs for residents at some of New York City's most privileged apartment buildings. But for some, the job of doorman is more than a paycheck. It's about making people happy.
Come April 21, there may be less happiness to go around. Thousands of doormen, concierges and handymen could go on strike that day if their union and an industry association representing building owners fail to reach an agreement for a new four-year contract.
At stake are wages, health benefits, sick days and overtime rules. Doormen say they act as surrogate family members for thousands of New Yorkers, toting groceries, collecting packages and sometimes calling 911.