On-duty taxi drivers who refuse to take fares to the outer boroughs top the list of complaints among New Yorkers, according to new data.
More than 20 percent of the 814 riders who used the Report A Taxi smartphone app over the last four months to report their cabbie gripes complained about hacks denying them lifts to certain locations, according to The New York Post.
Cabbies yakking on cell phones while driving ranked second among complaints, followed by gripes about discourteous service and refusal to let patrons pay with credit cards.
The Report A Taxi app, designed by Y INTERACT, aims to help riders have a better cab experience by spreading the news about bad hacks, Brian Baxter, who works with the tech firm, told the Post.
Through the app, riders can upload a picture of the driver's medallion with their smartphones, select their biggest gripes from a pre-devised list and document their trip information such as location, date and time.
The information then gets sent to the Taxi and Limousine Commission.
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