The No. 2 train is the worst subway line in the city when it comes to service regularity and delays related to mechanical breakdowns, according to a report by a rider advocacy group.
Patrons on the No. 2 line are also frustrated by the lack of available seats, according to the NYPIRG Straphangers Campaign's annual "State of the Subways" report, which measures six indicators of subway performance straphangers have deemed crucial.
Most of the measures evaluated are based on weekday statistics.
The report gave the No. 7 line the top rating of the 20 subway lines reviewed. The Straphangers Campaign says that line runs most frequently and performed above average in terms of subway car cleanliness and seat availability.
Fewer delays due to mechanical breakdowns are also reported on the No. 7 line compared with the rest of the system.
System-wide, subway cars are dirtier than they were last year, though 90 percent of them are rated clean, according to the report. Cars are also more likely to break down, with the Straphangers Campaign finding a mechanical failure every 172,700 miles between December 2012 and December 2013 compared with one every 153,382 miles in the prior year.
In a statement, the MTA said it has been transparent about the data provided in the Straphangers Campaign report. Spokesman Adam Lisberg also said the agency regularly analyzes data to enhance servie and develop new improvement initiatives.
"Customers can go to our website at any time where the most up to date information and performance indicators on our subways are updated on a monthly basis – everything from quality of service, to cleanliness to safety," Lisberg said.
Click here to review the Straphangers Campaign's full report or to get more detailed information on the individual lines assessed.