NYC 911 Dispatch Fails Three Times in One Day

Tuesday, Jul 23, 2013  |  Updated 9:47 AM EDT
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Report: Problems in NYC 911 System

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City Council Holds Hearing on NYC 911 Glitches

The mother of a 4-year-old girl who was killed in a deadly crash gave emotional testimony at a City Council hearing Friday looking into claims the city's new, $2 billion emergency response system is not working properly. Tracie Strahan reports.

NYC's New 911 System Crashes Twice in 2 Days: NYPD

The city's new 911 system suffered at least two disruptions during its first two days of service. Gus Rosendale reports.
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Part of New York City's emergency call system stalled three times Monday, forcing call takers and dispatchers to use paper and pencil to take down information.

The system was stalled for a total of 45 minutes Monday, but fire officials said it appeared to be back on track by afternoon.

The giant 911 system is in the process of being upgraded at a total cost of $2 billion, including a new backup center.

The piece that failed Monday was EMS dispatch, a system from the 1980s that's scheduled to be upgraded in 2015.

There have been glitches in other, newer parts of the system that have prompted criticism.

Fire department workers were running diagnostic tests to determine why the system was having problems.

The city's 911 system has been plagued with problems in recent weeks, including outages in the first week that it was launched, and accusations that an ambulance was delayed in getting to a 4-year-old girl hit by a car.

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