FAA Issues Warning About Samsung Phones on Planes Due to Exploding Batteries | NBC New York

FAA Issues Warning About Samsung Phones on Planes Due to Exploding Batteries

    processing...

    NEWSLETTERS

    Ahn Young-joon, AP
    In a file photo from Sept. 2, 2016, a woman walks by an advertisement of Samsung Electronics Galaxy Note 7 smartphone at the company's showroom in Seoul, South Korea.

    The Federal Aviation Administration on Thursday strongly urged travelers not to turn on or charge Samsung Galaxy Note 7 cell phones while on planes, after a series of incidents involving exploding batteries.

    In a statement, the FAA also advised travelers not to stow the devices in any checked baggage.

    Samsung Electronics issued a recall on Sept. 2 for the roughly 2.5 million devices after reports that batteries exploded during charging.

    Three Australian airlines have already barred passengers from using or charging the smartphones during flights.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published 4 hours ago)

    The recall resulted in a nearly $7 billion loss for Samsung's share value this week.