<![CDATA[NBC New York - ]]> Copyright 2013 http://www.nbcnewyork.com/feature/hurricane-sandy en-us Thu, 23 May 2013 00:56:19 -0400 Thu, 23 May 2013 00:56:19 -0400 NBC Owned Television Stations <![CDATA[I-Team: Sandy Flood Coverage Denied via "Sinkhole Loophole"]]> Mon, 29 Apr 2013 14:14:53 -0400 http://media.nbcnewyork.com/images/213*120/sandy+insurance+complaint.jpg

Six months after Sandy flooded homes and businesses throughout the area, New York insurance regulators are getting flooded with complaints about insurance coverage.

Deborah Schochet of Woodmere filed a complaint after her flood coverage was denied when an adjuster determined that the damage to her home was caused by a sinkhole beneath the foundation and not specifically flood water.
 
The problem – the driving wind, rain and rushing water from Sandy created that sinkhole.
 
“It made absolutely no sense,” said Schochet. “It was a loophole for them to get out of paying what they should be paying.”
 
Schochet, who is battling Lou Gehrig’s disease, has to navigate her damaged home each day, with a gaping hole in the basement floor, lack of central heat and water-logged drywall. 
 
“I fully paid my premiums and I deserve to be paid,” said Schochet.
 
Allstate Insurance manages her policy and denied the claim based on a little-known clause in the National Flood Insurance Program. The clause allows adjusters to claim the damage was actually caused by soil erosion and not flood water – even if the flood water caused the soil erosion.
 
The NFIP is a government program. Private insurance companies handle the individual policies for customers and approve or deny coverage based on the federal government’s regulations.
 
“The sinkhole is a bogus excuse for them not to pay,” said Schochet.
 
In a statement, April Eaton of Allstate Insurance said, “Allstate is legally bound by the rules, regulations and policy language set forth by the NFIP, which pays the claims. We are in close contact with NFIP on this case, and understand the claim is under additional review by the NFIP.”
 
Since Sandy, more than 3,388 New Yorkers have filed official complaints with the state against their insurance companies.
 
 
As a whole, Allstate has the most complaints in New York, but the company also writes the most policies in the state. Eaton, citing FEMA statistics, said in her statement that Allstate had the best score on timely administration of flood insurance claims following Sandy, totaling more than $718 million.
 
When the state list of complaints is broken down per claim, Assurant Insurance tops it with nearly two complaints for every 100 claims, followed by Tower, Narragansett Bay Insurance and QBE.
 
QBE denied nearly one-third of all its claims since Sandy.
 
Through a spokeswoman, the company said 11 complaints were mistakenly tied to QBE and “there are at least three additional complaints which we believe should not be attributed to QBE. We are talking with the department about these.”
 
The superintendent of New York’s Department of Financial Services, Benjamin Lawsky, said any insurance company generating a lot of complaints will grab his department’s attention.
 
"If there is a high rate of complaints, not only should individuals be worried about it, but we're worried about it," said Lawsky.
 
His department handles insurance complaints in New York. He explained many of the issues that angered New Yorkers.
 
“Companies were not there to take people’s calls, they were not getting adjusters out to homes fast enough and they weren’t resolving claims fast enough,” said Lawsky.
 
Michael Barry of the Insurance Information Institute – an industry-funded research group – says 3,000 complaints after a catastrophic event is not usual and said insurers have resolved 93 percent of Sandy-related claims in the last six months.
 
"When you look at the number of claims and the claims' payouts, we're talking about hundreds of thousands of claims and billions of dollars out the door,” said Barry.
 
The I-Team has learned that both Tower and Narragansett Bay are under investigation by state regulators for delays in claims processing.
 
A representative from Assurant said his company believes the state's calculations unfairly penalized Assurant because the company handles a high percentage of flood claims.
 
Narragansett Bay said in statement it "has closed 98 percent of all claims." The company also disputed the Department of Financial Services' report that it received 215 complaints as of April 19, which resulted in a complaint-to-claim ratio of 1.9 percent. Narragansett Bay said it received 168 complaints, "which totals less than 1.5 percent of total claims in New York." 
 
Tower did not return calls for comment.
 
The Federal Emergency Management Agency said it is continuing to work with Sandy survivors to recoup their losses. The agency is instructing all flood policy holders who have disputes with the private companies that administer the program to contact FEMA directly by calling 800-427-4661.
 
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<![CDATA[Living Through Sandy: Your Photos of Destruction]]> Mon, 29 Apr 2013 07:41:27 -0400 http://media.nbcnewyork.com/images/213*120/perth+amboy+sandy.jpg Send us your photos during Hurricane Sandy by emailing them to StormTeam@NBCNewYork.com and tweeting them using #NBC4NY. But please, be safe!]]> <![CDATA[Belmar Boardwalk Back in Business]]> Wed, 22 May 2013 22:23:38 -0400 http://media.nbcnewyork.com/images/213*120/belmar+beach+reopens.jpg Belmar, N.J. officially reopened its boardwalk on Wednesday for the first time since Sandy. Brian Thompson reports.]]> <![CDATA[Sandy-Damaged Homes in Ortley Beach Demolished]]> Mon, 20 May 2013 20:55:24 -0400 http://media.nbcnewyork.com/images/213*120/ortley+beach+demolition.jpg Crews are out removing homes destroyed by Sandy in Ortley Beach. Brian Thompson reports.]]> <![CDATA[Jersey Shore Rentals Down Ahead of Memorial Day Weekend]]> Mon, 20 May 2013 21:49:41 -0400 http://media.nbcnewyork.com/images/213*120/jersey+shore+rentals+sandy.jpg The Jersey Shore is back open for business and wants you to know about it, but the traditionally busy summer rentals have declined this year. Brian Thompson reports. ]]> <![CDATA[Sandy Scams: Be on Alert and Let Us Help]]> Wed, 31 Oct 2012 13:29:14 -0400 http://media.nbcnewyork.com/images/213*120/sandy+viewer+pic.jpg

Superstorm Sandy is expected to surpass Hurricane Irene in insurance losses, topping more than $4 billion in expected claims.

As residents clean up, clean out and rebuild, scam artists will be looking to cash in.

If you have questions about a contractor, want to report price gouging, scams or insurance problems, contact consumer reporter Lynda Baquero. She is here to inform, help and get results.

Email Lynda Baquero and the consumer team at Consumerhelp@nbcuni.com. Or call (866) News-244 (Press 2 for Lynda).

She'll get you the information, help and results you need.

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<![CDATA[Sandy Homeowners vs. Insurance Companies on Definition of "First Floor"]]> Thu, 09 May 2013 19:47:01 -0400 http://media.nbcnewyork.com/images/213*120/first+floor+battle+sandy.jpg Federal insurance carriers refuse to cover all of Sandy losses for some homeowners because their living spaces are below street level. Greg Cergol reports.]]> <![CDATA[Sandy Victims Struggle With Mold Infestation]]> Thu, 09 May 2013 11:26:08 -0400 http://media.nbcnewyork.com/images/213*120/sandy+mold+problem.jpg Six months after Sandy, families and residents in many communities continue to struggle with the effects of mold. It's so bad in some parts of the Rockaways that residents took politicians on a tour of their homes to demand the city do more to help. Tracie Strahan reports.]]> <![CDATA[Condemned L.I. Home Teeters on Beachfront Bluff]]> Mon, 06 May 2013 10:55:52 -0400 http://media.nbcnewyork.com/images/213*120/rocky+point+home+danger.jpg

A vacant and dilapidated Rocky Point home that sits at the edge of a high North Shore bluff overlooking the Long Island Sound will eventually be demolished, according to the bank handling the property's foreclosure.

As beach season approaches, though, residents and lawmakers are concerned about its stability.

The home can't be demolished until foreclosure proceedings on it are complete, according to Bank of America, which couldn't offer a timetable on how long that might take.

"Left to its own devices, this house sooner or later will come crashing down," said Desmond Butler, head of the property owners association that owns the beach below the home.

Friendship Beach, as it is known, is a popular stop during the summer, but the home hanging above has made some beachgoers wary of relaxing on the sand below.

"I can't fathom being down here in the summertime, enjoying my day with my son, with that house over my shoulder," said Douglas Morrow, a neighbor.

Winds and rain from Sandy wiped away much of the dune below the home, leaving it in a perilous position, according to Brookhaven Councilwoman Jane Bonner. While there is no immediate danger of the home collapsing into the Sound, Bonner called it "an accident waiting to happen" and a "curiosity" that could be a danger to area kids.

"We're all anxiously waiting for Bank of America to be a good neighbor and do the right thing," Bonner said.

Bank of America said in a statement that it is "aware of the property concerns" and is "hopeful the situation can be resolved soon."

The last property owner, identified by the town of Brookhaven as Carlos Espinal, could not be reached for comment.

Brookhaven has already condemned the home.

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<![CDATA[1 in 10 NYers Living in Hurricane Zone A Don't Know It]]> Fri, 03 May 2013 20:45:22 -0400 http://media.nbcnewyork.com/images/180*120/AP723585476216.jpg

One in 10 New Yorkers who live in the city's most vulnerable flood zone do not know they are in a hurricane evacuation area, according to a report released by City Hall on the Bloomberg administration's response to Sandy last fall.

The city released a self-analysis Friday on its response to the deadly storm, which identifies some of the key stumbling blocks it encountered.

Many residents, the report found, did not have the information they needed to respond to evacuation warnings, while others simply disregarded the calls to move to higher ground.

A survey of residents who live in Zone A, the sections of the city at highest risk for flooding, found that more than 10 percent of those polled were not aware that they lived in a hurricane evacuation zone prior to the storm. More than 20 percent were not aware that they lived in Zone A, which Mayor Bloomberg ordered to evacuate before the storm made landfall.

Despite his order, some of the city's 375,000 Zone A residents chose to remain in their homes. In the poll, the most common reason residents gave for staying behind was that they believed the storm wasn't going to be strong enough to put them in danger, while others thought their homes were sufficiently elevated or strong enough to withstand the effects of the storm.

To remedy the problem, the city is looking into improving its education and communication efforts by using billboards to display evacuation information and better publicize the urgency of following official orders.

 

"This survey will become an important tool for refining how the city communicates with residents in evacuation zones not only prior to coastal storms, but year round," the report said.

The poll questioned 509 people in January and has a plus or minus 4 percentage point margin of error.

The city is also planning to roll out a new hurricane evacuation system that will replace the current letter zones (A, B and C) with six numbered zones (1 through 6). The new system, which will be detailed in June 2013, will add 640,000 more New Yorkers to current flood zones, giving the city more flexibility in targeting which residents should leave their homes during a storm. The numbered system is based on an updated model that takes into account the size and speed of different storms and was in the works when Sandy hit.

Some glitches with the city's emergency shelter system were also highlighted in the report, which made 59 recommendations to city, state and federal agencies aimed at improving disaster response. The report found that shelters were not prepared to accommodate the influx of evacuees that filed in before, during and after the Oct. 29 storm. The communal shelters, the report points out, were designed for temporary stays and were not equipped with showers, laundry facilities or enough fresh food for longterm Sandy evacuees.

As the shelters filled up and it became clear that many people would need to stay for more than three days, the city opened recreation facilities so evacuees could shower, but never developed anything beyond short-term solutions. As a permanent fix, the city is recommending that relevant agencies look into new spaces that could handle evacuees for longer periods of time.

To prevent future fuel shortages, which plagued the city for more than two weeks after Sandy, the city suggests forming an inter-agency Fuel Task Force and a fuels desk at the Office of Emergency Management's Emergency Operations Center. It's also suggesting that the NYPD and other agencies partner with retail gas stations and look into the creation of local, emergency fuel reserves.

The 67-page report also found "substantial room for improvement" in the evacuation protocol for local hospitals, nursing homes and adult residential facilities, which were forced to relocate some 6,300 patients due to power outages and flooding.

There was no universal database available to track patients or their medical records, nor were there any rules in place to determine when it was safe for patients and health care staff to return to evacuated buildings, the report found. 

Some of the other 59 recommendations the city made after interviewing dozens of employees, non-profits and community groups, include working with FEMA to allow undocumented immigrants access to disaster benefits, purchasing more emergency equipment like light towers and inflatable boats and considering new power options for traffic lights to keep roadways safe in the event of widespread outages.

 



Photo Credit: AP]]>
<![CDATA[L.I. Woman Battles ALS While Recovering from Sandy]]> Thu, 02 May 2013 07:07:30 -0400 http://media.nbcnewyork.com/images/213*120/als+sandy+vic.jpg A Woodmere woman was hit with a double-punch, first when Sandy ruined her home, then when she was given devastating news about her health. As Greg Cergol reports, she's fighting on both fronts.

Photo Credit: NBCNewYork]]>
<![CDATA[Last Major Sandy Debris Dredged from Hudson River]]> Thu, 02 May 2013 10:51:36 -0400 http://media.nbcnewyork.com/images/213*120/sandy+debris+hudson.jpg The last major piece of debris from Sandy on the New Jersey side of the Hudson River was removed Wednesday -- but there's still plenty of work to do elsewhere. Brian Thompson reports.]]> <![CDATA[Revisiting Devastated Areas Six Months After Sandy]]> Tue, 30 Apr 2013 00:25:41 -0400 http://media.nbcnewyork.com/images/213*120/siffsandy11pmwebpkg_5666405_722x406_28444739644.jpg Six months after Sandy, a look at some iconic images of the damage and how the area has recovered. Andrew Siff reports.]]> <![CDATA[Sandy 6-Month Mark: Breezy Point Revisited]]> Tue, 30 Apr 2013 08:27:19 -0400 http://media.nbcnewyork.com/images/213*120/gargiulo+breezy+point.jpg The image of massive flames tearing through Breezy Point, Queens during Sandy is one of the most unforgettable sights from the storm. The fires destroyed hundreds of homes and nearly flattened entire blocks. Michael Gargiulo, who has a personal connection to the area, reports on where things stand six months after the storm.]]> <![CDATA[Long Beach Struggles to Rebuild After Sandy]]> Mon, 29 Apr 2013 21:05:42 -0400 http://media.nbcnewyork.com/images/213*120/long+beach+rebuilding+sandy.jpg Six months after Sandy, many Long Beach residents still have not rebuilt or moved back into their homes. Lori Bordonaro reports.]]> <![CDATA[6 Months After Sandy, Staten Islanders Slowly Start to Recover]]> Mon, 29 Apr 2013 21:05:43 -0400 http://media.nbcnewyork.com/images/213*120/staten+island+home+sandy+rebuild.jpg It's been six months since Sandy, and the recovery on Staten Island has been slow but steady. Still, residents there are waiting for answers to a lot of questions. Marc Santia reports.]]> <![CDATA[New Restrooms Cause Stink on Brighton Beach]]> Tue, 30 Apr 2013 13:28:11 -0400 http://media.nbcnewyork.com/images/213*120/bathroom+construction.jpg A post-Sandy project of building new bathroom facilities above the boardwalk on Brighton Beach is about to leave high-paying residents with a whole different view -- and it's causing quite a stink. Andrew Siff reports.]]> <![CDATA[Union Beach Residents Committed to Rebuild After Sandy]]> Mon, 29 Apr 2013 20:55:34 -0400 http://media.nbcnewyork.com/images/213*120/nj+sandy+rebuilding+6+months.jpg Six months after Sandy struck, some communities along the Jersey Shore remain virtual ghost towns. But in Union Beach, residents are determined to rebuild. Brian Thompson reports.]]> <![CDATA[Sea Bright Continues to Rebuild 6 Months After Sandy]]> Mon, 29 Apr 2013 20:55:35 -0400 http://media.nbcnewyork.com/images/213*120/sandy+recovery+sea+bright.jpg Brian Thompson meets with those who work and live in Sea Bright to see how they are getting back to business six months after Sandy.]]> <![CDATA[NY Attorney General Investigating LI Sandy Contracts]]> Sun, 14 Apr 2013 10:50:21 -0400 http://media.nbcnewyork.com/images/213*120/eric+schneiderman1.jpg

New York Attorney General Eric Schneiderman is investigating the emergency contracts awarded to companies to do cleanup work on Long Island after Hurricane Sandy.

Newsday reports Schneiderman has received complaints and information prompting him to take a closer look into how companies got the contracts.
   
The investigation coincides with probes underway by the district attorneys in Nassau and Suffolk counties into how millions of taxpayer dollars for storm cleanup have been spent.

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<![CDATA[Doors from Sandy-Destroyed Homes Serve as Tables, Walls in Rebuilt NJ Restaurant]]> Mon, 08 Apr 2013 09:09:13 -0400 http://media.nbcnewyork.com/images/213*120/restaurant+doors.jpg
A restaurant owner in Union Beach, N.J., has taken dozens of doors from homes destroyed by Sandy and turned them into tables and walls in her new eatery several blocks from the Jersey shore.

Gigi Dorr lost her restaurant, a waterfront steakhouse and seafood spot called Jakeabob's by the Bay, in the storm.

As she planned to reopen near her original location, Dorr thought using the doors from some of the hundreds of homes devastated by the megastorm would be an appropriate tribute to the hard-hit community.

"It tells our story, where we've been and where we're going," Dorr said.

Retired Union Beach police chief Mike Kelly and his wife Lillian kept the door of their home of 30 years after the rest of the structure was lost to Sandy.
 
They decided to hang it inside the new Jakeabob's.

"It serves a purpose to be here; it's a good feeling to see here," Lillian Kelly said.

Dorr hopes to someday rebuild on the waterfront. If and when she does, she says the doors of the many Sandy homes she put up in her rented space will accompany her as symbols of the spirit of a town that has vowed to come back from disaster.


Photo Credit: NBCNewYork]]>
<![CDATA[Signs of Determination on Sandy-Ravaged Staten Island]]> Fri, 05 Apr 2013 00:03:27 -0400 http://media.nbcnewyork.com/images/213*120/we+are+staying+staten+island+signs.jpg Signs are popping up on Staten Island, warning thieves and squatters to stay out of homes damaged by Sandy. Marc Santia reports.]]> <![CDATA[Post-Sandy Coney Island Construction Unnerves Residents]]> Fri, 05 Apr 2013 08:39:23 -0400 http://media.nbcnewyork.com/images/213*120/coney+island+boardwalk+noise.jpg

The famous Coney Island boardwalk has become a source of headaches for families in the area as crews work furiously -- sometimes during the overnight hours -- to get it repaired in time for the summer after Sandy.

The storm wreaked havoc and destroyed concession stands and comfort stations on Coney Island, and now construction workers are trying to do two years' worth of work in four and a half months.

Their goal is to build on top of new pilings being driven deep into the sand.

But the pile-driving is sending deep vibrations and pounding into homes in the overnight hours, keeping residents up.

"We cannot sleep," said Felix Sikar. "It's absolutely devastating. My children cannot sleep."

"They started doing this at night, just knocking down those pilings," said Sikar, adding that plugging his ears was futile. 

The Parks Department said the construction workers are moving as fast as they can to get the boardwalk ready for summer.

Officials said hundreds depend on the beaches opening on time, though they are apologizing to residents for not doing a better job at alerting the neighborhood about the construction.

The Parks Department hopes to wrap up the pile-driving work within eight days. 

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<![CDATA[Sandy May Bring Allergy Season Early]]> Thu, 28 Mar 2013 08:01:02 -0400 http://media.nbcnewyork.com/images/213*120/early+allergy+season.jpg The moisture left from Sandy may leave you suffering through allergy season early. Brynn Gingras reports.]]>