<![CDATA[NBC New York - ]]>Copyright 2017http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcnewyork.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.comen-usThu, 30 Mar 2017 09:22:31 -0400Thu, 30 Mar 2017 09:22:31 -0400NBC Owned Television Stations <![CDATA[Notice of Safe Deposit Box Auction]]> Wed, 29 Mar 2017 18:47:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015650958_1200x675_909483075705.jpg

Consumer Reporter Lynda Baquero helps a Long Island woman get the contents of her safe deposit box returned to her.

<![CDATA[Collecting Rewards for Online Surveys]]> Tue, 28 Mar 2017 18:20:27 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015633456_1200x675_908533315508.jpg

Consumer Reporter Lynda Baquero helps a New Jersey consumer collect her giftcard rewards after she completed several online surveys.

<![CDATA[Out-of-Network Hospital Billing During Emergencies]]> Mon, 27 Mar 2017 18:51:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015618677_1200x675_907662403849.jpg

Consumer Reporter Lynda Baquero helps a New Jersey woman clear a medical bill she received after emergency treatment from a doctor who was out of her insurance company's network.

<![CDATA[Better Get Baquero: Hotel Reservation Billing Mistake]]> Thu, 23 Mar 2017 18:40:42 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015576574_1200x675_905013315726.jpg

$4,000 is a lot of money to spend on a hotel. So getting charged that amount, twice, for one hotel stay raised alarms for a Long Island consumer. That's when she said "Better Get Baquero".

<![CDATA[Submit Tips or Story Ideas to Better Get Baquero]]> Fri, 18 Nov 2016 14:34:13 -0400 http://media.nbcnewyork.com/images/214*120/625X350_BGB.JPG

Send us your tips or story ideas for Better Get Baquero! Fill out our online form, or call us at 866-NEWS-244.

<![CDATA[Better Get Baquero: Closet Complaint Solved]]> Wed, 22 Mar 2017 18:44:28 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015555019_1200x675_904132675970.jpg

When a Brooklyn woman was billed for a closet renovation that was never completed, she contacted News 4 New York for help. Lynda Baquero reports.

<![CDATA[Secret Shopper Scam Warning]]> Wed, 08 Mar 2017 19:51:44 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015362447_1200x675_893341763643.jpg

Consumer Reporter Lynda Baquero has advice for anyone looking for work as a secret shopper.

<![CDATA[Questioning a Fee for an Annual License]]> Tue, 07 Mar 2017 18:53:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015347037_1200x675_892361795834.jpg Consumer Reporter Lynda Baquero got answers when the owner of a New Jersey tattoo parlor could not.]]> <![CDATA[Lifetime Warranty on Windows]]> Mon, 06 Mar 2017 19:41:09 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015331166_1200x675_891347011642.jpg

Consumer Reporter Lynda Baquero helps a New Jersey family who purchased windows because of a lifetime warranty but never received the documentation from the contractor who did the installation.

<![CDATA[Getting Money Back When the Price Drops Online]]> Fri, 03 Mar 2017 19:56:31 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015304777_1200x675_889675331828.jpg

Consumer Reporter Lynda Baquero explains how a new app works to track items you purchase online to see if the price drops, then works to get you back the difference!

<![CDATA[Waiting for Money for Old Gaming Consoles]]> Wed, 01 Mar 2017 19:20:19 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015272660_1200x675_887886403756.jpg

Consumer Reporter Lynda Baquero helps a New Jersey gamer get the money promised to her by a website that buys back old gaming equipment.

<![CDATA[Refund for Unused Rental Vehicle]]> Tue, 28 Feb 2017 19:22:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015253179_1200x675_886789187578.jpg

Consumer Reporter Lynda Baquero helps a New Jersey man get a refund for a rental vehicle he never took possession of yet was charged.

<![CDATA[Refund for Cancelled Trip]]> Mon, 27 Feb 2017 19:51:26 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015236051_1200x675_885986883944.jpg

Consumer Reporter Lynda Baquero helps a Westchester woman get her money back for a trip that was cancelled by its organizers.

<![CDATA[Car Paint Concerns Rockland County Woman]]> Thu, 23 Feb 2017 20:16:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015192726_1200x675_883541571925.jpg

Consumer Reporter Lynda Baquero helps a New York woman pay to have her car repainted after she began noticed mysterious chips.

<![CDATA[One Car, Two Car Loans]]> Wed, 22 Feb 2017 19:58:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015175034_1200x675_882671171944.jpg

Consumer Reporter Lynda Baquero helps a New Jersey woman who was being asked to pay two separate car loans for the same car.

<![CDATA[Billed for Unwanted Magazine Subscriptions]]> Tue, 21 Feb 2017 20:26:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015157599_1200x675_881883715812.jpg

Consumer Reporter Lynda Baquero helps a New York woman who says magazines just started showing up in her mailbox and so did the bills!

<![CDATA[Paying Money to Debit Card That Doesn't Appear]]> Wed, 15 Feb 2017 19:43:40 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015083454_1200x675_878167619526.jpg

Consumer Reporter Lynda Baquero helps a Jersey City man who put money onto his debit card but the credit never appeared.

<![CDATA[Problematic Fridge Causes Concern]]> Tue, 14 Feb 2017 19:03:50 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015064863_1200x675_877232195740.jpg

Consumer Reporter Lynda Baquero helps a Staten Island family get compensation for a faulty fridge.

<![CDATA[Medical Insurance Lessons Learned]]> Mon, 13 Feb 2017 19:52:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015048318_1200x675_876339267637.jpg

WNBC Consumer Reporter Lynda Baquero and Telemundo 47 Consumer Reporter Liz Gonzalez help solve problems concerning medical insurance.

<![CDATA[Refund for Refused Delivery]]> Fri, 10 Feb 2017 19:06:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015021431_1200x675_874688579951.jpg

Consumer Reporter Lynda Baquero helps a NJ woman get a refund for a delivery she turned away at the door.

<![CDATA[Appealing a Health Insurance Denial]]> Thu, 09 Feb 2017 20:09:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015001231_1200x675_873811523670.jpg

Consumer Reporter Lynda Baquero helps a Manhattan woman who was denied a claim for reimbursement with her heathcare insurance after she fell in Central Park.

<![CDATA[Consumer Lessons for New Moms]]> Wed, 08 Feb 2017 19:50:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014975906_1200x675_872878659791.jpg

Consumer Reporters Lynda Baquero and Liz Gonzalez of T47 compare two recent consumer problems they solved to teach valuable lessons for new moms.

<![CDATA[Comparing Flower Delivery Services]]> Wed, 08 Feb 2017 08:25:21 -0400 http://media.nbcnewyork.com/images/160*120/flowers_generic_3.jpg

Consumer Reporter Lynda Baquero ordered flowers for reporters at other NBC stations around the country to see if what is ordered is what's delivered.

Photo Credit: clipart.com]]>
<![CDATA[New Policy Covers Newborn's Health Insurance]]> Mon, 06 Feb 2017 19:53:36 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014945009_1200x675_871224899769.jpg

Consumer Reporter Lynda Baquero helps a Brooklyn family who learned their newborn's hospital bills would not be covered because of her birthday.

<![CDATA[Deposited Check Gets Repossessed]]> Fri, 03 Feb 2017 19:33:45 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014919097_1200x675_869699651671.jpg Consumer Reporter Lynda Baquero has a warning about how a bank check can be deposited and then repossessed!]]> <![CDATA[Delay on Promised Refund]]> Thu, 02 Feb 2017 20:16:12 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014900556_1200x675_868856899769.jpg Consumer Reporter Lynda Baquero helps a Manhattan actor whose problematic flight reservation warranted her a refund... which never came.]]> <![CDATA[Booked in a Pet-Friendly Room, With Allergies]]> Wed, 01 Feb 2017 20:04:40 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014880521_1200x675_867888195926.jpg Consumer Reporter Lynda Baquero helps a Connecticut couple get a refund after their vacation reservations were thwarted by a pet-friendly room only.]]> <![CDATA[Changing Healthcare Providers Leads to Billing Confusion]]> Tue, 31 Jan 2017 19:22:54 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014864331_1200x675_866980931951.jpg Consumer Reporter Lynda Baquero helps a Long Island man after he changed his healthcare provider but the bills then came to him!]]> <![CDATA[Getting a Refund for an Insurance Policy]]> Mon, 30 Jan 2017 20:16:49 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014848830_1200x675_866111555997.jpg Consumer Reporter Lynda Baquero helps a New Jersey man get a refund on a gap insurance policy.]]> <![CDATA[Cancelling a Gym Membership]]> Wed, 25 Jan 2017 20:25:50 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014791509_1200x675_862636099671.jpg Consumer Reporter Lynda Baquero helps a New Jersey woman who cancelled her gym membership but continued to be billed for it.]]> <![CDATA[Paying off Student Loans]]> Tue, 24 Jan 2017 19:23:28 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014774692_1200x675_861833283540.jpg Consumer Reporter Lynda Baquero investigates why a New York woman's student loans are higher today than when she first took them on.]]> <![CDATA[Turning On the Solar Power]]> Mon, 23 Jan 2017 19:45:08 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014759498_1200x675_860974147614.jpg Consumer Reporter Lynda Baquero helps a New Jersey man get his solar power operational.]]> <![CDATA[Preparing Your Home for the Cold]]> Thu, 19 Jan 2017 21:47:06 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014717405_1200x675_858508867848.jpg Consumer Reporter Lynda Baquero has advice on how to make sure your home is ready for colder temps.]]> <![CDATA[NYS STAR Tax Relief Checks]]> Thu, 05 Jan 2017 19:57:04 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014526024_1200x675_848613443522.jpg Consumer Reporter Lynda Baquero finds out the status of New York's STAR program rebate checks.]]> <![CDATA[New Jersey Man Hit With $12K Hospital Bill Following Stomach Problem]]> Wed, 04 Jan 2017 20:46:29 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014511938_1200x675_847699011994.jpg A New Jersey man's visit to the hospital for a stomach problem ended up costing thousands of dollars more for repairs to his teeth. Consumer Reporter Lynda Baquero stepped in to help.]]> <![CDATA[Trying to Get Compensation for Lost Luggage]]> Tue, 03 Jan 2017 20:11:39 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014490834_1200x675_846721603991.jpg Consumer Reporter Lynda Baquero helps a Manhattan woman get compensation after her luggage is lost for 5 days while she was on vacation in Italy.]]> <![CDATA[Beware the Lure of 'Free' Government Money]]> Thu, 29 Dec 2016 10:28:25 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014306978_1200x675_836959299606.jpg Consumer Reporter Lynda Baquero has a warning about calls telling people they've won government money but only IF they pay in some form of giftcard currency first!]]> <![CDATA[Finding Good Deals While You Shop Online]]> Tue, 13 Dec 2016 20:57:24 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014212489_1200x675_832017987697.jpg Consumer Reporter Lynda Baquero profiles Goodshop Fetch that helps you find the latest discount codes to online shops.]]> <![CDATA[Holiday Fire Safety Tips]]> Mon, 05 Dec 2016 20:17:02 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014124942_1200x675_825334851507.jpg Consumer Reporter Lynda Baquero has ways to keep you and your family safe this holiday season!]]> <![CDATA[Computer Scammers Offer Help But Take Remote Access]]> Mon, 28 Nov 2016 19:24:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014037120_1200x675_819291203848.jpg Consumer Reporter Lynda Baquero has a warning about scammers offering unsolicited help to fix your computer and end up taking control of it.]]> <![CDATA[Refund Request for Cosmetics Trial]]> Wed, 23 Nov 2016 18:54:11 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013986727_1200x675_816505923553.jpg Consumer Reporter Lynda Baquero helps a Manhattan woman get a refund for some skin care products she decided to return.]]> <![CDATA[New York Man Has Trouble with Designer Chair]]> Tue, 22 Nov 2016 20:46:07 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013972385_1200x675_815534659585.jpg Consumer Reporter Lynda Baquero helps a Manhattan man who says his chair wasn't right.]]> <![CDATA[MSG Company Alerts Customers of Data Breach]]> Wed, 23 Nov 2016 12:47:40 -0400 http://media.nbcnewyork.com/images/213*120/madison+square+garden+generic+1.jpg

Madison Square Garden Company says there has been a data breach affecting customers who may have used cards at merchandise and food and beverage locations at its properties in the last year. 

Those include Madison Square Garden, Radio City Music Hall, Beacon Theatre and The Chicago Theatre, from the time period between Nov. 9, 2015 and Oct. 24, 2016. 

Data contained in the magnetic stripe of the cards -- including credit card numbers, cardholder names, expiration dates and internal verification codes -- may have been accessed without authorization, the company says. 

Not all cards used during the time frame were affected, and the breach doesn't involve cards used at the MSG websites, box offices or Ticketmaster.

MSG says it has fixed the issue, "and customers may use their cards with confidence at MSG venues." The company says it's also working with law enforcement on the case. 

Customers can get more information at themadisonsquaregardencompany.com/customerupdate or call 844-319-9619 for more information. 

Photo Credit: NBC 4 NY]]>
<![CDATA[Better Get Baquero: Dating Service Dilemma]]> Mon, 21 Nov 2016 20:04:31 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013954959_1200x675_814663235885.jpg Consumer Reporter Lynda Baquero has the questions you should ask before signing up for a dating service, as well as why you should do your homework first.]]> <![CDATA[Paying for Shingles Vaccine When It Could Have Been Free]]> Thu, 17 Nov 2016 19:50:14 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013911952_1200x675_811722307546.jpg Consumer Reporter Lynda Baquero helps a Chelsea man who paid for a shot at his doctor's office when he knew it was free at his pharmacy.]]> <![CDATA[Valid Passport Denied at Airport]]> Tue, 15 Nov 2016 20:51:27 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013879386_1200x675_809678915766.jpg Consumer Reporter Lynda Baquero has information about why and when a valid U.S. Passport could deny you transit to another country.]]> <![CDATA[Reimbursement for Missing Car Seat]]> Tue, 15 Nov 2016 20:51:08 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013864822_1200x675_808689731620.jpg Consumer Reporter Lynda Baquero helps an airline traveler who says her son's car seat got lost in transit.]]> <![CDATA[Man Pays Sales Tax Twice for One Item]]> Mon, 14 Nov 2016 11:11:36 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013827173_1200x675_806026308002.jpg Consumer Reporter Lynda Baquero helps a Long Island man who paid sales tax TWICE for one item!]]> <![CDATA[Shipping Company Misplaces Delivery Item]]> Wed, 09 Nov 2016 19:35:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013809518_1200x675_805085763695.jpg Consumer Reporter Lynda Baquero helps a Manhattan woman get reimbursement for a box containing $2000 worth of dresses and other items that was lost in transit.]]> <![CDATA[Better Get Baquero: Fraudulent Charges Keep Popping Up]]> Tue, 08 Nov 2016 21:01:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013792869_1200x675_804078659524.jpg When a Connecticut woman became a victim of credit card fraud, she was happy to hear the charges would be removed from her account. But nearly a year later, those charges kept popping up on her bill. Consumer reporter Lynda Baquero helps.]]>