<![CDATA[NBC New York - ]]> Copyright 2015 http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcbayarea.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.com en-us Thu, 29 Jan 2015 11:32:47 -0500 Thu, 29 Jan 2015 11:32:47 -0500 NBC Owned Television Stations <![CDATA[Questionable Online Reviews]]> Wed, 28 Jan 2015 18:56:29 -0500 http://media.nbcnewyork.com/images/198*120/baqueroyelp.jpg Consumer Reporter Lynda Baquero reports on how Yelp is cracking down on fake online reviews.]]> <![CDATA[Freebie Friday 1/23/15]]> Fri, 23 Jan 2015 19:00:45 -0500 http://media.nbcnewyork.com/images/200*120/baquero0123freebie.jpg Consumer Reporter Lynda Baquero has the best free items of the week!]]> <![CDATA[What Does Renters Insurance Cover?]]> Thu, 22 Jan 2015 20:20:20 -0500 http://media.nbcnewyork.com/images/213*120/renters+insurance+baquero.jpg Consumer Reporter Lynda Baquero explains the basics of renters insurance after the Edgewater fire highlighted the importance of keeping a policy. ]]> <![CDATA[Lynda's Mailbag Questions]]> Wed, 21 Jan 2015 20:24:34 -0500 http://media.nbcnewyork.com/images/182*120/BAQUEROMAIL.jpg Consumer Reporter Lynda Baquero answers your email questions!]]> <![CDATA[Fighting a Parking Ticket With Wrong License Plate]]> Wed, 14 Jan 2015 21:57:18 -0500 http://media.nbcnewyork.com/images/213*120/baquero+meter.jpg Consumer Reporter Lynda Baquero helps a New Jersey couple fight an unjust parking ticket.]]> <![CDATA[Click Here to See if YOU Have Money Owed to You]]> Tue, 13 Jan 2015 18:57:16 -0500 http://media.nbcnewyork.com/images/189*120/baquerodebt.jpg Consumer Reporter Lynda Baquero has information about a debt collection company that's paying back its customers because of a settlement with NYC's Consumer Affairs dept. See if YOU are one of them!]]> <![CDATA[Getting a Refund for a Defective Pan]]> Mon, 12 Jan 2015 19:05:25 -0500 http://media.nbcnewyork.com/images/160*127/BAQUEROPAN.jpg Consumer Reporter Lynda Baquero helps a Manhattan chef get a refund for a defective pan she returned to the company.]]> <![CDATA[Denied a Doctor's Visit When Insurance is Intact]]> Tue, 20 Jan 2015 20:23:32 -0500 Consumer Reporter Lynda Baquero helps a Brooklyn woman get her insurance policy reactivated after error.]]> <![CDATA[Freebie Friday 1/9/15]]> Fri, 09 Jan 2015 21:09:42 -0500 http://media.nbcnewyork.com/images/190*120/BAQUERO0109FREEBIE.jpg Consumer Reporter Lynda Baquero has the best freebies of the week!]]> <![CDATA[Lock In or Day to Day: Buying Home Heating Oil]]> Thu, 08 Jan 2015 19:51:40 -0500 http://media.nbcnewyork.com/images/187*120/baqueroheating.jpg Consumer Reporter Lynda Baquero helps consumers understand how/when to benefit from locking-in home heating oil contracts.]]> <![CDATA[Tax Changes for 2015]]> Wed, 07 Jan 2015 18:33:00 -0500 http://media.nbcnewyork.com/images/187*120/baquerotax.jpg Consumer Reporter Lynda Baquero lists what's changing for 2015!]]> <![CDATA[Warning for Job Hunters Using Social Media Sites]]> Mon, 05 Jan 2015 19:59:12 -0500 http://media.nbcnewyork.com/images/427*120/baquerolinkedin.jpg Consumer Reporter Lynda Baquero has a warning for job hunters. For more tips, go to: https://help.linkedin.com/app/safety/home]]> <![CDATA[Freebie Friday 1/2/15]]> Fri, 02 Jan 2015 19:48:21 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005690829_1200x675_379426883741.jpg Consumer Reporter Lynda Baquero has the best free items this week!]]> <![CDATA[Better Get Baquero: Help with Citi Bike]]> Thu, 01 Jan 2015 18:30:39 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005685652_1200x675_379004483636.jpg When a new service launches, the initial cost is often lower to get consumers to try it out. That's the case with the popular Citi Bike program. Membership rates went up, but current customers were allowed to renew at a lower fee. A Chelsea man tried to do that but couldn't. So, he said "Better Get Baquero."]]> <![CDATA[Heating Gas Contract Leads to Confusion]]> Tue, 30 Dec 2014 19:39:59 -0500 http://media.nbcnewyork.com/images/180*120/baquerosuburgan.jpg Consumer Reporter Lynda Baquero helps a Brewster woman clear up confusion with her propane gas delivery company.]]> <![CDATA[Save Money on Energy Costs this Winter]]> Mon, 29 Dec 2014 20:17:11 -0500 http://media.nbcnewyork.com/images/227*120/baqueroepa.jpg Consumer Reporter Lynda Baquero has tips from the E.P.A. on how to save money on energy this winter.]]> <![CDATA[Freebie Friday 12/19/14]]> Fri, 19 Dec 2014 18:37:14 -0500 http://media.nbcnewyork.com/images/427*120/baquerofree1219.jpg Consumer Reporter Lynda Baquero has the best free items of the week!]]> <![CDATA[Ski Safety: Before You Head for the Slopes]]> Tue, 06 Jan 2015 18:45:53 -0500 Consumer Reporter Lynda Baquero has information about the safest way to buy ski equipment.]]> <![CDATA[Trying Amazon's New Prime Now Service]]> Thu, 18 Dec 2014 19:17:31 -0500 http://media.nbcnewyork.com/images/162*120/BAQUEROAMAZON.jpg Consumer Reporter Lynda Baquero gives one-hour delivery service a try.]]> <![CDATA[How Long Should a Rebate Take?]]> Wed, 17 Dec 2014 19:58:29 -0500 http://media.nbcnewyork.com/images/160*124/BAQUEROREBATE.jpg Consumer Reporter Lynda Baquero investigates how long a rebate check should take.]]> <![CDATA[Nut Allergies]]> Tue, 16 Dec 2014 18:57:28 -0500 http://media.nbcnewyork.com/images/160*135/BAQUEROALLERGY.jpg Consumer Reporter Lynda Baquero has the latest on nut allergies.]]> <![CDATA[Missing a Flight Over Medical Problem]]> Mon, 15 Dec 2014 20:39:07 -0500 http://media.nbcnewyork.com/images/166*120/BAQUEROHIP.jpg Consumer Reporter Lynda Baquero helps a New Jersey couple who missed their flight when the wife fell and broke her hip.]]> <![CDATA[Stores Requiring ID for Returns]]> Tue, 09 Dec 2014 18:14:18 -0500 http://media.nbcnewyork.com/images/187*120/BAQUEROLICENSE.jpg Consumer Reporter Lynda Baquero finds out why stores require ID's in order to process returns and what they do with the information.]]> <![CDATA[Freebie Friday 12/5/14]]> Fri, 05 Dec 2014 20:59:20 -0500 http://media.nbcnewyork.com/images/211*120/BAQUEROFREEBIE125.jpg Consumer Reporter Lynda Baquero has the best free offers of the week!]]> <![CDATA[Watch the Fine Print on Custom Orders]]> Thu, 04 Dec 2014 20:24:57 -0500 http://media.nbcnewyork.com/images/163*120/BAQUEROFURNITURE.jpg Consumer Reporter Lynda Baquero helps a Brooklyn woman cancel an order.]]> <![CDATA[Kids Night on Broadway Promo Code]]> Tue, 02 Dec 2014 18:37:02 -0500 http://media.nbcnewyork.com/images/160*122/baquerobroadway.jpg Consumer Reporter Lynda Baquero tells of one woman's experience using the Kids Night on Broadway promo code.]]> <![CDATA[Cyber Monday Deals]]> Mon, 01 Dec 2014 20:25:10 -0500 http://media.nbcnewyork.com/images/213*120/TINYBAQUEROCYBERMONDAYPKG_8222705_1200x675_365748291843.jpg Consumer Reporter Lynda Baquero has the Cyber Monday deals and advice how to shop safely online.]]> <![CDATA[Freebie Friday]]> Fri, 28 Nov 2014 19:00:02 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005429010_1200x675_364854339693.jpg Walmart gets "Frozen" and free books are all up for dibs this Freebie Friday.]]> <![CDATA[Preparing for Black Friday]]> Mon, 24 Nov 2014 20:34:06 -0500 http://media.nbcnewyork.com/images/191*120/baqueroblkfriday.jpg Consumer Reporter Lynda Baquero has advice so you're prepared for the big Black Friday sales!]]> <![CDATA[Freebie Friday 11/21/14]]> Fri, 21 Nov 2014 20:20:06 -0500 http://media.nbcnewyork.com/images/201*120/baquerofreebie1121.jpg Consumer Reporter Lynda Baquero has the best free deals of the week.]]> <![CDATA[Handling Car Damage Due to a NYC Pothole]]> Wed, 19 Nov 2014 19:33:25 -0500 http://media.nbcnewyork.com/images/160*129/baqueropothole.jpg Consumer Reporter Lynda Baquero tells how to report and submit a claim if you car is damaged by a NYC pothole.]]> <![CDATA[Snow Insurance Policy Coverage]]> Tue, 18 Nov 2014 20:01:21 -0500 http://media.nbcnewyork.com/images/194*120/BAQUEROSNOW.jpg Consumer Reporter Lynda Baquero helps a New Jersey community prove their claims about how much snow fell in their area last winter.]]> <![CDATA[Paying Convenience Fees When Using Credit Cards]]> Mon, 17 Nov 2014 19:00:15 -0500 http://media.nbcnewyork.com/images/173*120/BAQUEROFEE.jpg Consumer Reporter Lynda Baquero investigates why consumers are charged convenience fees when using credit cards to pay city fines, and what other options are available.]]> <![CDATA[Freebie Friday 11/14/14]]> Fri, 14 Nov 2014 20:37:56 -0500 http://media.nbcnewyork.com/images/195*120/BAQUEROfreebie1114.jpg Consumer Reporter Lynda Baquero has the best freebies this week!]]> <![CDATA[Car's Nav System Crashes When Smartphone is Attached]]> Thu, 13 Nov 2014 19:17:06 -0500 http://media.nbcnewyork.com/images/206*120/baqueroprius.jpg Consumer Reporter Lynda Baquero investigates why a popular car's navigation system crashes when a popular smartphone is attached!]]> <![CDATA[Avoid Scams Offering Work as a Mystery Shopper]]> Tue, 11 Nov 2014 18:45:45 -0500 http://media.nbcnewyork.com/images/172*120/BAQUEROMYSTERYSHOP.jpg Consumer Reporter Lynda Baquero has the story of a Brooklyn woman who learned the hard way about scams to become a mystery shopper. The correct website is: mysteryshop.org]]> <![CDATA[Seeking Refund for Returned Item]]> Tue, 11 Nov 2014 11:32:51 -0500 http://media.nbcnewyork.com/images/213*120/tlmd_money_dinero_shutterstock_202243297.jpg Consumer Reporter Lynda Baquero helps a New Jersey woman get a refund for a generator she purchased as a non-traditional health apparatus.

Photo Credit: Shutterstock]]>
<![CDATA[Woman Gets $67K Bill for Med Transport She Got While Knocked Out]]> Thu, 06 Nov 2014 16:29:44 -0500 http://media.nbcnewyork.com/images/213*120/medical+bill1.jpg

A Brooklyn woman with a heart condition was on vacation in the Poconos over the summer when she had an episode and had to be taken to the hospital. She was sedated, and, while in that state, her heart doctor in Manhattan asked for her to be transported to his hospital -- so a medical helicopter picked her up and brought her there. Months after her recovery, she got a nearly $67,000 bill for the medical helicopter transport she never authorized.

Lori Rozany had gone to visit a friend in Lancaster, Pennsylvania, for a relaxing weekend in July 2013. She complained of what felt like indigestion the night she arrived and went to an emergency room the next morning. Rozany, who was born with a hole in her heart, said she couldn't breathe. Medical records indicate she was experiencing tachycardia – or a rapid heart rate – when she was brought in.

Given her medical history, Rozany was especially concerned. She says she immediately gave the hospital staff the name and number of her cardiologist in New York. Medical records from the Pennsylvania hospital indicate Rozany was intubated and put on a ventilator.

Her recollection of that day ends with this: “I remember being moved from one bed to the other side of the emergency room for a chest X-ray. And that’s all I remember."

She woke up in New York.

"I remember hearing my doctor’s voice but I thought I was dreaming and obviously thought I was in Pennsylvania," Rozany says. She says she has no memory of the helicopter transport there.

Months later, Rozany got a bill from her insurer, UnitedHealthcare Oxford, for $66,747 for emergency air transport services that hadn't been preauthorized by the insurance company. Rozany's cardiologist appealed to the insurer, saying the air transport was medically necessary; her claim was denied three times.

After unsuccessfully fighting the huge bill for more than a year, Rozany asked NBC 4 New York's Better Get Baquero team for help. NBC 4 New York called UnitedHealthcare Oxford on behalf of Rozany and the insurer said it would investigate. A few weeks later, Rozany was informed the cost of the medical helicopter transport would be covered by insurance – in its entirety.

"We worked with the air transport company ... to reach a more agreeable rate. She will not be responsible for any additional costs," a UnitedHealthcare Oxford spokeswoman said. "We will continue to push back on excessive rates like the original air transport charge that drive up costs while unfairly burdening businesses and consumers."

Meanwhile, Rozany has gotten a pacemaker installed to help with her heart condition and feels much better. She says she's grateful for the medical care she received in both Pennsylvania and New York.

If you have a problem, then you Better Get Baquero. Call our tip line at 866-NEWS244 or email bettergetbaquero@nbcnewyork.com.



Photo Credit: NBC 4 New York]]>
<![CDATA[Beware Fraudulent Utility Company Workers]]> Tue, 04 Nov 2014 19:54:32 -0500 http://media.nbcnewyork.com/images/181*120/BAQUEROPSEG.jpg Consumer Reporter Lynda Baquero has a warning about fraudulent utility company workers calling small businesses to get money!]]> <![CDATA[More Mobile Clothing Shops Rolling into NYC]]> Mon, 27 Oct 2014 21:46:59 -0500 http://media.nbcnewyork.com/images/216*120/nomad+truck.JPG You've seen food trucks around our area for years. They park on street corners and sell sandwiches and other tasty treats. But are you ready for trucks selling clothes? Consumer Reporter Lynda Baquero reports on the new trend.]]> <![CDATA[Dead Tree Roots Uprooting Sidewalk]]> Tue, 21 Oct 2014 20:25:32 -0500 http://media.nbcnewyork.com/images/205*120/BAQUEROTREE.jpg Consumer Reporter Lynda Baquero helps a Fresh Meadows couple get a dead tree removed from in front of their home.]]> <![CDATA[A Year Later: Still Waiting for Wedding Albums]]> Wed, 15 Oct 2014 19:19:09 -0500 http://media.nbcnewyork.com/images/192*120/BAQUEROWEDDING.jpg Consumer Reporter Lynda Baquero helps a Queens couple get their wedding album and video, over a year after their wedding.]]> <![CDATA[Open Enrollment is Coming Soon]]> Tue, 14 Oct 2014 17:26:07 -0500 http://media.nbcnewyork.com/images/194*120/baqueroenrollment.jpg Consumer Reporter Lynda Baquero explains why you should be thinking about your healthcare needs for next year... now.]]> <![CDATA[Federal Agencies Taking Action Against NJ Company Claiming Cure for Ebola]]> Fri, 10 Oct 2014 08:23:25 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005059507_1200x675_339749443824.jpg The deadly Ebola virus has no vaccine, despite one company's claim it has developed a cure. Consumer Reporter Lynda Baquero reports.]]> <![CDATA[Caution About Buying a Dog Online]]> Mon, 06 Oct 2014 19:16:05 -0500 http://media.nbcnewyork.com/images/209*120/BAQUEROBULLDOG.jpg Consumer Reporter Lynda Baquero has a warning about buying pets online.]]> <![CDATA[Upper East Side Woman Cancels Gym Membership But Continues to Get Charged]]> Thu, 02 Oct 2014 17:53:53 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005006692_1200x675_337126979757.jpg Consumer reporter Lynda Baquero helps a woman get her money back after she was overcharged hundreds of dollars.]]> <![CDATA[Expired Registration Ticket for Sold Car]]> Thu, 02 Oct 2014 07:59:06 -0500 http://media.nbcnewyork.com/images/171*120/BAQUEROREGISTRATION.jpg Consumer Reporter helps a Fort Montgomery woman get a ticket, issued in error, dismissed.]]> <![CDATA[Dyckman Street's Back-Angle Parking Lines]]> Wed, 01 Oct 2014 08:42:16 -0500 http://media.nbcnewyork.com/images/183*120/BAQUERODYCKMAN.jpg Consumer Reporter Lynda Baquero helps get the Department of Transportation to reverse the lines drawn for a parking section that left parkers doing double and triple takes.]]> <![CDATA[Beware of Fees for Free Government Money]]> Tue, 30 Sep 2014 08:05:36 -0500 http://media.nbcnewyork.com/images/160*120/BAQUEROTUITION.jpg Consumer Reporter Lynda Baquero has a warning about free government grant money.]]>