<![CDATA[NBC New York - ]]>Copyright 2017http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcnewyork.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.comen-usThu, 25 May 2017 16:38:08 -0400Thu, 25 May 2017 16:38:08 -0400NBC Owned Television Stations <![CDATA[Home Equity Loan Payoff]]> Wed, 24 May 2017 20:26:57 -0400 http://media.nbcnewyork.com/images/213*120/Home_Equity_Loan_Payoff.jpg

Lynda Baquero helps a Long Island couple prove they paid off a home equity loan so they can close on the sale of their home.

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<![CDATA[NJ Woman Locked out of Facebook Account for No Reason]]> Mon, 22 May 2017 21:54:29 -0400 http://media.nbcnewyork.com/images/213*120/NJ_Woman_Locked_out_of_Facebook_Account_for_No_Reason.jpg

Lin Pernille-Kristensen, a small business owner from New Jersey, was locked out of her Facebook account for nearly a week, and she had no idea why. Lynda Baquero reports.

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<![CDATA[Family Has Slow Rebuild After Sandy Damage]]> Fri, 19 May 2017 18:25:55 -0400 http://media.nbcnewyork.com/images/213*120/Family_Has_Slow_Rebuild_After_Sandy_Damage.jpg

A New York family was tired of broken promises after they were pledged public funds to help rebuild after superstorm Sandy. Lynda Baquero reports.

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<![CDATA[Chargeback Threatens to Undo Final Sale of Wedding Dress]]> Wed, 17 May 2017 19:12:05 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000016288519_1200x675_946414659831.jpg

Consumer Reporter Lynda Baquero helps a Long Island bride who sold her wedding dress but then found herself dealing with a potential chargeback.

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<![CDATA[Submit Tips or Story Ideas to Better Get Baquero]]> Fri, 18 Nov 2016 14:34:13 -0400 http://media.nbcnewyork.com/images/214*120/625X350_BGB.JPG

Send us your tips or story ideas for Better Get Baquero! Fill out our online form, or call us at 866-NEWS-244.

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<![CDATA[Problematic Washing Machine Causes Consumer Headache]]> Tue, 16 May 2017 19:20:37 -0400 http://media.nbcnewyork.com/images/213*120/Problematic_Washing_Machine_Causes_Headache.jpg

A woman has had trouble with her washing machine for about four years, but does she still have consumer rights under her Sears protection? Lynda Baquero reports.

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<![CDATA[Family Loses Thousands When LeanChefs Stops Delivering]]> Fri, 12 May 2017 20:08:17 -0400 http://media.nbcnewyork.com/images/213*120/Family_Loses_Thousands_When_LeanChefs_Stops_Delivering.jpg

A Bergen County family is out thousands of dollars after they prepaid for food as part of a meal delivery service and the service suddenly stopped delivering. Lynda Baquero reports.

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<![CDATA[New App For Hiring Contractors]]> Thu, 11 May 2017 19:15:27 -0400 http://media.nbcnewyork.com/images/213*120/New_App_For_Hiring_Contractors.jpg

A new app allows people to upload videos of their upcoming projects and get quotes from contractors. Lynda Baquero reports.

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<![CDATA[NYC Woman Says Building Key Also Opens Her Apartment]]> Wed, 10 May 2017 20:21:36 -0400 http://media.nbcnewyork.com/images/214*120/NYC_Woman_Says_Building_Key_Also_Opens_Her_Apartment.jpg

After getting a digital lock, a Brooklyn woman discovered that the key to unlocking her building's backdoor also opens her apartment door. Lynda Baquero reports.

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<![CDATA[How to Protect Your Privacy Online]]> Tue, 09 May 2017 21:34:17 -0400 http://media.nbcnewyork.com/images/213*120/How_to_Protect_Your_Privacy_Online.jpg

Security researcher Matt Mitchell gives tips on what you can do to protect your privacy online, including how to secure your phone and encrypt your browsing habits. Lynda Baquero reports.

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<![CDATA[Make Your Home Safer]]> Mon, 08 May 2017 19:18:14 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000016165672_1200x675_939042371842.jpg

Consumer Reporter Lynda Baquero has tips from an expert on how to make your home safer.

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<![CDATA[Got a Drone? There's Something You Should Know]]> Fri, 05 May 2017 21:25:56 -0400 http://media.nbcnewyork.com/images/213*120/Got_a_Drone__There_s_Something_You_Should_Know.jpg

While you can protect yourself against some kinds of damage to a drone, there's one problem that's usually not covered, as a New Jersey man learned the hard way. Lynda Baquero reports.

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<![CDATA[Repaying Student Loans]]> Thu, 04 May 2017 21:31:39 -0400 http://media.nbcnewyork.com/images/213*120/Repaying_Student_Loans.jpg

The burden of student debt is overwhelming for many families, but there's a special program that can save people thousands of dollars. Lynda Baquero reports.

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<![CDATA["Google Docs" Scam Strikes Email Accounts]]> Wed, 03 May 2017 21:29:37 -0400 http://media.nbcnewyork.com/images/213*120/_Google_Docs__Scam_Strikes_Email_Accounts.jpg

The email appears to be an invite to edit a shared file in Google Docs, but the link is a scam exposing people's personal information.

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<![CDATA[NY Woman Repeatedly Charged for Political Donations]]> Tue, 02 May 2017 20:22:55 -0400 http://media.nbcnewyork.com/images/213*120/NY_Woman_Repeatedly_Charged_for_Political_Donations.jpg

Recurring credit card charges are pretty common; it's usually something you sign up for. But what if you insist that you didn't sign up for them? Lynda Baquero reports.

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<![CDATA[Taking an Invention to Market]]> Tue, 25 Apr 2017 20:41:31 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015999233_1200x675_929401411641.jpg

Consumer Reporter Lynda Baquero has a cautionary tale about how one inventor tried to get help marketing his invention.

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<![CDATA[Fitness Tracker Replacement]]> Fri, 21 Apr 2017 19:57:36 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+FITNESS+BAND.jpg

Consumer Reporter Lynda Baquero helps a fitness enthusiast get a new tracker band.

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<![CDATA[Pet Organization Investigated for Selling Sick Puppies]]> Thu, 20 Apr 2017 17:37:06 -0400 http://media.nbcnewyork.com/images/213*120/WEBTAG+BAQUERO+FRIENDS+OF+FREDDIE+PET+ADOPTION+PKG+-+00000424_W.jpg

An organization selling pets on Long Island is being investigated by New York's attorney general amid accusations it is selling sick and dying puppies that are unfit for purchase.

Long Island woman Kristen Addiss is one of a group of people to file a class action law suit against Friends of Freddie Pet Rescue after purchasing a puppy that was so sick it had to be put down, costing her and her boyfriend thousands in vet bills.

The couple said they were over-the-moon to take new puppy Layla home from what they thought was a rescue shelter. But soon after, her breathing appeared to be failing, and she had a cough.

Middle Island's Friends of Freddie Pet Rescue recommended a vet to the couple, they say.

"She was really lethargic all day, wasn't drinking much or eating so we asked them to take a look at her that day," Addiss said.

They were given antibiotics to fight kennel cough, but another vet later diagnosed Layla with canine distemper and pneumonia. The puppy died at 11 weeks old, and cost the couple $2,300 in vet bills. 

"The vet said she was unfit for purchase and she shouldn't have been adopted out," Addiss said.

The couple contacted Friends of Freddie, which offered to refund the $473.80 adoption fee and give a new puppy, however they declined.

An insurance claim was denied because the vet labeled the condition pre-existing. 

A New York State Lemon Law could have given the couple some legal relief from the expenses, but it only applies to pet dealers -- those who sell more than nine dogs a year at a profit -- not rescue shelters. 

New York's attorney general said he had received other similar complaints about the business, and was investigating. 

and she was really lethargic all day wasn't drinking much or eating so we asked them to take a look at her that day.  

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<![CDATA[Secrets of Accident-Free Drivers]]> Wed, 19 Apr 2017 18:55:20 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+SAFE+DRIVING.jpg

What can you do to decrease the odds of getting in a car accident? Here are some tips from two drivers who have never been in a crash. Lynda Baquero reports.

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<![CDATA[Apps to Organize Your Life]]> Thu, 13 Apr 2017 19:35:39 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+APPS.jpg

There are a number of apps that can help you plan your day and stay on track. Lynda Baquero reports.

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<![CDATA[Ancestry.com Results Delayed for Months]]> Tue, 11 Apr 2017 19:48:27 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+ANCESTRY.jpg

It's now easier than ever to learn about your family tree, but one Manhattan man waited months to get his results after mailing in a kit for processing. Lynda Baquero reports.

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<![CDATA[Pet Insurance Coverage Explained]]> Mon, 10 Apr 2017 20:35:00 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+PETS.jpg

Consumer Reporter Lynda Baquero explains how pet insurance works and how annual caps apply.

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<![CDATA[What do Food Expiration Dates Really Mean?]]> Fri, 07 Apr 2017 21:00:59 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+FOOD+EXPIRATION.jpg

Consumer Reporter Lynda Baquero talks to an expert about how long food really lasts and what those expiration dates really mean.

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<![CDATA[When Actual Charge is More Than Online Rental Car Quote]]> Wed, 05 Apr 2017 19:06:32 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+CAR+INSURANCE.jpg

Consumer Reporter Lynda Baquero investigates why a New Jersey man paid more when he picked up his rental car in Cancun than the price quoted to him before his trip.

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<![CDATA[Unraveling Duplicate Phone Accounts]]> Tue, 04 Apr 2017 20:23:44 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+PHONE+CUT.jpg

Consumer Reporter Lynda Baquero helps a Hoboken woman being double-billed for her phone line and her neighbor's line too.

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<![CDATA[Word of Warning for Social Media Shoppers]]> Mon, 03 Apr 2017 20:16:20 -0400 http://media.nbcnewyork.com/images/213*120/BAQUERO+SOCIAL+BUYING.jpg

Consumer Reporter Lynda Baquero has a warning for anyone considering shopping on social media after a Manhattan woman lost over a thousand dollars thinking she was dealing with a business that accepted her money but never delivered the items.

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<![CDATA[Apples Warns of iCloud Scam]]> Sat, 01 Apr 2017 02:27:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015681281_1200x675_911532099827.jpg

A new scam targets Apple users. Many users have reported receiving phone calls about a problem with their iCloud account. The callers say accounts have been compromised, but Apple says it's a scam. Lynda Baquero reports.

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<![CDATA[Government Email Scam Warning]]> Thu, 30 Mar 2017 23:24:47 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015666511_1200x675_910457923543.jpg

Consumer Reporter Lynda Baquero has a warning about a scam email making the rounds that appears to be from a branch of the U.S. government.

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<![CDATA[Notice of Safe Deposit Box Auction]]> Wed, 29 Mar 2017 18:47:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015650958_1200x675_909483075705.jpg

Consumer Reporter Lynda Baquero helps a Long Island woman get the contents of her safe deposit box returned to her.

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<![CDATA[Collecting Rewards for Online Surveys]]> Tue, 28 Mar 2017 18:20:27 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015633456_1200x675_908533315508.jpg

Consumer Reporter Lynda Baquero helps a New Jersey consumer collect her giftcard rewards after she completed several online surveys.

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<![CDATA[Out-of-Network Hospital Billing During Emergencies]]> Mon, 27 Mar 2017 18:51:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015618677_1200x675_907662403849.jpg

Consumer Reporter Lynda Baquero helps a New Jersey woman clear a medical bill she received after emergency treatment from a doctor who was out of her insurance company's network.

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<![CDATA[Better Get Baquero: Hotel Reservation Billing Mistake]]> Thu, 23 Mar 2017 18:40:42 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015576574_1200x675_905013315726.jpg

$4,000 is a lot of money to spend on a hotel. So getting charged that amount, twice, for one hotel stay raised alarms for a Long Island consumer. That's when she said "Better Get Baquero".

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<![CDATA[Better Get Baquero: Closet Complaint Solved]]> Wed, 22 Mar 2017 18:44:28 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015555019_1200x675_904132675970.jpg

When a Brooklyn woman was billed for a closet renovation that was never completed, she contacted News 4 New York for help. Lynda Baquero reports.

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<![CDATA[Secret Shopper Scam Warning]]> Wed, 08 Mar 2017 19:51:44 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015362447_1200x675_893341763643.jpg

Consumer Reporter Lynda Baquero has advice for anyone looking for work as a secret shopper.

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<![CDATA[Questioning a Fee for an Annual License]]> Tue, 07 Mar 2017 18:53:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015347037_1200x675_892361795834.jpg Consumer Reporter Lynda Baquero got answers when the owner of a New Jersey tattoo parlor could not.]]> <![CDATA[Lifetime Warranty on Windows]]> Mon, 06 Mar 2017 19:41:09 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015331166_1200x675_891347011642.jpg

Consumer Reporter Lynda Baquero helps a New Jersey family who purchased windows because of a lifetime warranty but never received the documentation from the contractor who did the installation.

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<![CDATA[Getting Money Back When the Price Drops Online]]> Fri, 03 Mar 2017 19:56:31 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015304777_1200x675_889675331828.jpg

Consumer Reporter Lynda Baquero explains how a new app works to track items you purchase online to see if the price drops, then works to get you back the difference!

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<![CDATA[Waiting for Money for Old Gaming Consoles]]> Wed, 01 Mar 2017 19:20:19 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015272660_1200x675_887886403756.jpg

Consumer Reporter Lynda Baquero helps a New Jersey gamer get the money promised to her by a website that buys back old gaming equipment.

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<![CDATA[Refund for Unused Rental Vehicle]]> Tue, 28 Feb 2017 19:22:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015253179_1200x675_886789187578.jpg

Consumer Reporter Lynda Baquero helps a New Jersey man get a refund for a rental vehicle he never took possession of yet was charged.

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<![CDATA[Refund for Cancelled Trip]]> Mon, 27 Feb 2017 19:51:26 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015236051_1200x675_885986883944.jpg

Consumer Reporter Lynda Baquero helps a Westchester woman get her money back for a trip that was cancelled by its organizers.

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<![CDATA[Car Paint Concerns Rockland County Woman]]> Thu, 23 Feb 2017 20:16:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015192726_1200x675_883541571925.jpg

Consumer Reporter Lynda Baquero helps a New York woman pay to have her car repainted after she began noticed mysterious chips.

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<![CDATA[One Car, Two Car Loans]]> Wed, 22 Feb 2017 19:58:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015175034_1200x675_882671171944.jpg

Consumer Reporter Lynda Baquero helps a New Jersey woman who was being asked to pay two separate car loans for the same car.

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<![CDATA[Billed for Unwanted Magazine Subscriptions]]> Tue, 21 Feb 2017 20:26:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015157599_1200x675_881883715812.jpg

Consumer Reporter Lynda Baquero helps a New York woman who says magazines just started showing up in her mailbox and so did the bills!

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<![CDATA[Paying Money to Debit Card That Doesn't Appear]]> Wed, 15 Feb 2017 19:43:40 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015083454_1200x675_878167619526.jpg

Consumer Reporter Lynda Baquero helps a Jersey City man who put money onto his debit card but the credit never appeared.

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<![CDATA[Problematic Fridge Causes Concern]]> Tue, 14 Feb 2017 19:03:50 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015064863_1200x675_877232195740.jpg

Consumer Reporter Lynda Baquero helps a Staten Island family get compensation for a faulty fridge.

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<![CDATA[Medical Insurance Lessons Learned]]> Mon, 13 Feb 2017 19:52:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015048318_1200x675_876339267637.jpg

WNBC Consumer Reporter Lynda Baquero and Telemundo 47 Consumer Reporter Liz Gonzalez help solve problems concerning medical insurance.

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<![CDATA[Refund for Refused Delivery]]> Fri, 10 Feb 2017 19:06:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015021431_1200x675_874688579951.jpg

Consumer Reporter Lynda Baquero helps a NJ woman get a refund for a delivery she turned away at the door.

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<![CDATA[Appealing a Health Insurance Denial]]> Thu, 09 Feb 2017 20:09:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000015001231_1200x675_873811523670.jpg

Consumer Reporter Lynda Baquero helps a Manhattan woman who was denied a claim for reimbursement with her heathcare insurance after she fell in Central Park.

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<![CDATA[Consumer Lessons for New Moms]]> Wed, 08 Feb 2017 19:50:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000014975906_1200x675_872878659791.jpg

Consumer Reporters Lynda Baquero and Liz Gonzalez of T47 compare two recent consumer problems they solved to teach valuable lessons for new moms.

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<![CDATA[Comparing Flower Delivery Services]]> Wed, 08 Feb 2017 08:25:21 -0400 http://media.nbcnewyork.com/images/160*120/flowers_generic_3.jpg

Consumer Reporter Lynda Baquero ordered flowers for reporters at other NBC stations around the country to see if what is ordered is what's delivered.



Photo Credit: clipart.com]]>