<![CDATA[NBC New York - ]]>Copyright 2016http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcnewyork.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.comen-usWed, 31 Aug 2016 17:52:11 -0400Wed, 31 Aug 2016 17:52:11 -0400NBC Owned Television Stations <![CDATA[GPS Trackers for Kids]]> Mon, 22 Aug 2016 19:38:06 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012806549_1200x675_748737091718.jpg Consumer Reporter Lynda Baquero has the best rated GPS Tracker Watches from PCMag.com]]> <![CDATA[Beware Callers Offering to Consolidate Your Student Loans]]> Tue, 23 Aug 2016 15:02:48 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012783306_1200x675_747510339950.jpg Consumer Reporter Lynda Baquero has a warning about scammers calling students and offering to consolidate their student loans.]]> <![CDATA[Non-Comptabile Computer Keeps Student From Taking Course]]> Fri, 19 Aug 2016 12:05:22 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012769311_1200x675_746887747711.jpg Consumer Reporter Lynda Baquero helps a Long Island college student get a refund for a course she was unable to take.]]> <![CDATA[Paying Tolls While In a Rental Car]]> Wed, 17 Aug 2016 18:47:54 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012755403_1200x675_746102339766.jpg Consumer Reporter Lynda Baquero has a warning for anyone using a rental car and passing through highway tolls.]]> <![CDATA[Submit Tips or Story Ideas to Better Get Baquero]]> Fri, 20 May 2016 11:49:14 -0400 http://media.nbcnewyork.com/images/213*120/BGB_Watch_Moduleweb.jpg

Send us your tips or story ideas for Better Get Baquero! Fill out our online form, or call us at 866-NEWS-244.

<![CDATA[Cancelled Cruise Leads to Unexpected Out-of-Pocket Costs]]> Tue, 16 Aug 2016 19:02:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012742208_1200x675_745435203720.jpg Consumer Reporter Lynda Baquero explains how a New Jersey woman incurred unplanned costs when her cruiseline cancelled her upcoming trip.]]> <![CDATA[Bicycle Arrives with Broken Wheels]]> Tue, 09 Aug 2016 19:26:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012665010_1200x675_741131331941.jpg Consumer Reporter Lynda Baquero helps a Brooklyn woman be able to use her new bicycle.]]> <![CDATA[Denied for Global Entry Program]]> Mon, 08 Aug 2016 19:29:39 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012654102_1200x675_740328003589.jpg Consumer Reporter Lynda Baquero explains how the country's Global Entry program works.]]> <![CDATA[Long Island Couple Seeks Jewelry Appraisal Advise]]> Thu, 04 Aug 2016 07:34:14 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012571911_1200x675_736240195703.jpg A Long Island couple took the advice of a cruise operator and bought a $15,000 gold ring at a store in Jamaica, only to get an appraisal that showed a far lower value. Lynda Baquero reports.]]> <![CDATA[Rebate for Epoxy Paint Gets Rejected Twice]]> Wed, 27 Jul 2016 19:04:16 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012517491_1200x675_733385283604.jpg Consumer Reporter Lynda Baquero helps a Long Island man get his promised rebate money after his submission was rejected twice. Home Depot says if you want to check on a rebate from them, call 1-866-451-1357.]]> <![CDATA[New Computer Fails to Work for College Student]]> Tue, 26 Jul 2016 18:34:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012501906_1200x675_732623939911.jpg Consumer Reporter Lynda Baquero helps a New Jersey college student and her father get a refund for a laptop that wouldn't work.]]> <![CDATA[Partial Refund for Spay of New Pet]]> Wed, 20 Jul 2016 18:55:40 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012430335_1200x675_728882755632.jpg Consumer Reporter Lynda Baquero helps a New York woman get a promised partial refund for spaying her newly adopted dog.]]> <![CDATA[Great Apps for Pets]]> Tue, 19 Jul 2016 18:52:37 -0400 http://media.nbcnewyork.com/images/213*120/puppy+app.jpg Consumer Reporter Lynda Baquero has some great apps for your pets.]]> <![CDATA[Taking Care of Pets in Hot Weather]]> Mon, 18 Jul 2016 19:28:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012396915_1200x675_727323715542.jpg Consumer Reporter Lynda Baquero explains how to care for your pets in the heat.]]> <![CDATA[Scam Targets Job Seekers]]> Thu, 14 Jul 2016 20:51:50 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012354588_1200x675_725382723840.jpg Consumer Reporter Lynda Baquero has a warning about a scam targeting those looking for media jobs.]]> <![CDATA[Pregnant Woman Cancels Vacation Due to Zika Concerns, Seeks Help on Refund]]> Wed, 13 Jul 2016 18:57:33 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012321828_1200x675_724568131572.jpg Consumer Reporter Lynda Baquero helps a Manhattan woman get a refund for a vacation she had to cancel due to Zika concerns.]]> <![CDATA[NY Apartment Building Drops Mandatory Cable Charge]]> Wed, 13 Jul 2016 18:54:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012338556_1200x675_724566083678.jpg Consumer Reporter Lynda Baquero explains how a NYC apartment building is dropping it's mandatory monthly cable fee.]]> <![CDATA[10 Top Consumer Complaints of 2015]]> Thu, 14 Jul 2016 04:24:34 -0400 http://media.nbcnewyork.com/images/213*120/453295293.jpg

Phony IRS agents and other imposter scams topped the list of fastest-growing complaints to state and local consumer protection agencies last year, according to the latest report from the annual survey conducted by Consumer Federation of America and the North American Consumer Protection Investigators.

Thirty-three consumer agencies from 21 states participated in the survey, which asked about the most common complaints they received in 2015, the fastest-growing complaints, the worst complaints, new kinds of consumer problems, agencies’ biggest achievements and challenges, and new laws that are needed to better protect consumers.

Scams of all types were cited as among the worst complaints reported to state and local consumer protection agencies last year. Another new problem that agencies mentioned is the use of iTunes gift cards as a method of payment. Once the scammers get the codes on the gift cards from the victims, they can use those cards to make purchases or sell them on gift-card resale websites.

The top complaints of 2015 were those most frequently cited by the agencies as the most common complaints they received last year.

1. Auto. Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

2. Home Improvement/Construction. Shoddy work, failure to start or complete the job.

3. Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service.

4. Credit/Debt. Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.

5. Retail Sales. False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver.

6. Services. Misrepresentations, shoddy work, failure to have required licenses, failure to perform.

7. Landlord/Tenant. Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

8. Household Goods. Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances.

9. Health Products/Services. Misleading claims; unlicensed practitioners.

10. (Tie) Internet Sales. Misrepresentations or other deceptive practices, failure to deliver online purchases; Fraud. Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

The top suggestion for new laws needed to better protect consumers was to ban forced arbitration clauses in consumer contracts. These clauses prevent consumers from taking legal action to enforce their rights and change company behavior. Other suggestions included free credit freezes for consumers on demand, stricter laws against Caller ID spoofing and robocalls, used car lemon laws, and stronger curbs on abusive debt collection.

Photo Credit: Bloomberg via Getty Images]]>
<![CDATA[Better Get Baquero Has Recovered More Than $1 Million]]> Wed, 13 Jul 2016 10:08:39 -0400 http://media.nbcnewyork.com/images/213*120/Baquero_Banner_722x406.jpg

There’s now more than 1 million reasons to call Better Get Baquero for baffling charges and busted and broken products.

The team, led by Emmy-winning reporter Lynda Baquero, has recovered more than $1 million for consumers across the tri-state since 2013. Along with sister station Telemundo 47’s Responde team, more than $2.5 million has been put back in tri-state residents over the last three years.

“Lynda and her team are always there for our viewers,” said Eric Lerner, the president and general manager of NBC 4 New York. “Not only do we respond to every call and every email, but we get results and look forward to returning a lot more money to our viewers.”

Recently, Better Get Baquero has helped a man who was mistakenly billed $1,300 for a routine colonoscopy, a home chef who couldn’t get a replacement after his brand-new cooktop exploded after three hours of cooking and a heavy metal fan who had trouble getting a $1,012 refund for a concert that had been canceled.

“Working together, we have achieved significant and measurable results benefiting consumers across our region,” said Baquero. “At Better Get Baquero, we answer every inquiry from our viewers and continue to successfully track down the answers to the many questions that they want answered.”

If you’re looking for help from the Better Get Baquero team, click here or call 1-866-NEWS-244.

<![CDATA[How to Get Paid for Your Old Cell Phone]]> Wed, 13 Jul 2016 09:49:26 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012262396_1200x675_720678979860.jpg Consumer Reporter Lynda Baquero explains how a New Jersey family got $300 for trading in their two old iPhones.]]> <![CDATA[Concert Tickeholders' Rights]]> Wed, 13 Jul 2016 09:46:13 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012038427_1200x675_709200451809.jpg Consumer Reporter Lynda Baquero explains what your rights are if you buy concert tickets and the show gets postponed or cancelled.]]> <![CDATA[Options for Unwanted Timeshares]]> Wed, 13 Jul 2016 09:46:53 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011995539_1200x675_707065411752.jpg Consumer Reporter Lynda Baquero explains what some consumers with unwanted timeshares have done.]]> <![CDATA[Leasing a Lemon]]> Wed, 13 Jul 2016 09:47:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011977911_1200x675_706293315915.jpg Consumer Reporter Lynda Baquero explains what to do when you find yourself leasing a lemon.]]> <![CDATA[Missing Credit Card Reward Points]]> Tue, 14 Jun 2016 18:45:22 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011961606_1200x675_705566275686.jpg Consumer Reporter Lynda Baquero investigates missing reward points.]]> <![CDATA[Choosing a Charity]]> Mon, 13 Jun 2016 18:42:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011944513_1200x675_704776771807.jpg Consumer Reporter Lynda Baquero explains how to choose and investigate a charity before you make a donation]]> <![CDATA[Mistakenly Canceled Flight Leads to Extra Expenses]]> Tue, 07 Jun 2016 19:25:23 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011844000_1200x675_700880963840.jpg Consumer Reporter Lynda Baquero helps a Manhattan man get reimbursed for his extra expenses incurred after he was mistakenly bumped from his flight home.]]> <![CDATA[Disabled Vet Waiting for an Automatic Wheelchair Lift]]> Wed, 08 Jun 2016 15:54:23 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011824886_1200x675_700105795901.jpg Consumer Reporter Lynda Baquero explains what benefits disabled veterans are entitled to from the Veterans Administration.]]> <![CDATA[Top Barbecue Apps]]> Wed, 08 Jun 2016 15:55:19 -0400 http://media.nbcnewyork.com/images/180*120/bbq15.jpg Need to clean your grill? Don't know if your meat is cooked properly? There's an app for that. Lynda Baquero reports.

Photo Credit: Getty Images]]>
<![CDATA[Airport Purchases Confiscated Due to Flight Change]]> Thu, 02 Jun 2016 19:18:44 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011764717_1200x675_697888835844.jpg Consumer Reporter Lynda Baquero helps a Queens man whose duty-free items were confsicated when his flight home was changed.]]> <![CDATA[Rules for NYC Contractors]]> Wed, 01 Jun 2016 18:52:30 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011743324_1200x675_697049155514.jpg Consumer Reporter Lynda Baquero explains the rules for contractors in New York City.]]> <![CDATA[Customer Mistakenly Pays Former Cell Phone Provider]]> Tue, 31 May 2016 18:25:51 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011723161_1200x675_696198723872.jpg Consumer Reporter Lynda Baquero helps a Bronx woman who accidentally paid her former cell phone provider instead of her current one!]]> <![CDATA[Problem Solved! What's YOUR Consumer Problem?]]> Thu, 26 May 2016 19:33:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011670021_1200x675_693731907750.jpg Consumer Reporter Lynda Baquero helps solve YOUR consumer problems.]]> <![CDATA[Online Banking Leads to Erroneous Overpayment]]> Wed, 25 May 2016 19:19:56 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011656038_1200x675_692883011520.jpg Consumer Reporter Lynda Baquero helps a Staten Island man get back the money he overpaid to the city's water department.]]> <![CDATA[20 Westchester Communities Form Electricty Provider on an Opt-Out Basis]]> Tue, 24 May 2016 19:06:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011638910_1200x675_692080195528.jpg Consumer Reporter Lynda Baquero explains how tens of thousands of Westchester County residents will be automatically enrolled in a new electricity supply company unless they decide to opt out of the program.]]> <![CDATA[Warning About Free Trial Offers]]> Mon, 23 May 2016 19:02:37 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011623472_1200x675_691275843510.jpg Consumer Reporter Lynda Baquero has a warning about free trial offers.]]> <![CDATA[Missing Social Security Payment]]> Thu, 19 May 2016 18:48:33 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011582402_1200x675_689162307822.jpg Consumer Reporter Lynda Baquero helps a Bronx woman get a missing Social Security payment.]]> <![CDATA[Getting a Rebate Reward]]> Wed, 18 May 2016 18:49:06 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011567539_1200x675_688296003595.jpg Consumer Reporter Lynda Baquero explains how to get a promised rebate offer.]]> <![CDATA[Seeking Refund For Arm Device]]> Tue, 17 May 2016 19:09:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011548778_1200x675_687546435677.jpg Consumer Reporter Lynda Baquero helps a New Jersey guitarist get a refund for a device he bought to increase his mobility.]]> <![CDATA[Family Gets Bathtub Fixed]]> Fri, 13 May 2016 18:26:39 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011513774_1200x675_685450307983.jpg Consumer Reporter Lynda Baquero helps a Long Island family get their tub repaired.]]> <![CDATA[Implementing Car Insurance When In an Accident with a Rental]]> Thu, 12 May 2016 18:33:31 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011500286_1200x675_684769347746.jpg Consumer Reporter Lynda Baquero helps a NJ woman with a claim she made to pay for car repairs to a rental vehicle.]]> <![CDATA[Disputing Fraudulent Credit Card Charges]]> Wed, 11 May 2016 18:22:29 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011485426_1200x675_683889731840.jpg Consumer Reporter Lynda Baquero explains how to dispute a fraudulent charge and what your rights are during the dispute process.]]> <![CDATA[Canceling a Flight Because of a Funeral]]> Wed, 11 May 2016 13:12:18 -0400 http://media.nbcnewyork.com/images/214*120/Plane-arriving-generic1.jpg Consumer Reporter Lynda Baquero explains how some airlines handle cancelling flights due to the death of a family member.]]> <![CDATA[Shattered Stovetop Scares Homeowners]]> Mon, 09 May 2016 18:43:20 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011455266_1200x675_682277443762.jpg Consumer Reporter Lynda Baquero helps a couple after their glass stovetop shatters after it was turned off.]]> <![CDATA[Discounts for Manhattan Parking Garages]]> Sat, 07 May 2016 01:35:18 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011431635_1200x675_680990787554.jpg Consumer Reporter Lynda Baquero helps a Manhattan resident get his tax discount for his parking garage.]]> <![CDATA[Consumer's Options When Insurance Says No After Pre-Approval]]> Thu, 05 May 2016 18:30:18 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011417291_1200x675_680213571931.jpg Consumer Reporter Lynda Baquero helps a New Jersey woman who was in the middle of cancer treatments when her insurance company cut her off.]]> <![CDATA[Insuring Your Show or Event Tickets]]> Wed, 04 May 2016 18:59:29 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011403109_1200x675_679452739722.jpg Consumer Reporter Lynda Baquero explains how event insurance works so you can protect yourself when buying tickets for upcoming shows and concerts.]]> <![CDATA[Incorrect Coding Causes Long Island Man to be Billed Over a Thousand Dollars]]> Tue, 03 May 2016 19:10:42 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011385853_1200x675_678743107621.jpg Consumer Reporter Lynda Baquero helps rectify an incorrect hospital billing code.]]> <![CDATA[Getting a Refund for a No Show Airport Ride]]> Fri, 29 Apr 2016 18:51:30 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011346103_1200x675_676580931850.jpg Consumer Reporter Lynda Baquero helps a Long Island man get a refund for a prepaid ride from the airport that never arrived.]]> <![CDATA[Beware the Grandparent Scam]]> Thu, 28 Apr 2016 21:49:18 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011329134_1200x675_675775555916.jpg Consumer Reporter Lynda Baquero helps a grandmother get back $4,000 after she gave the codes from iTunes gift cards to a scammer.]]>