<![CDATA[NBC New York - ]]> Copyright 2014 http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcbayarea.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.com en-us Fri, 19 Dec 2014 05:14:45 -0500 Fri, 19 Dec 2014 05:14:45 -0500 NBC Owned Television Stations <![CDATA[Trying Amazon's New Prime Now Service]]> Thu, 18 Dec 2014 19:17:31 -0500 http://media.nbcnewyork.com/images/162*120/BAQUEROAMAZON.jpg Consumer Reporter Lynda Baquero gives one-hour delivery service a try.]]> <![CDATA[How Long Should a Rebate Take?]]> Wed, 17 Dec 2014 19:58:29 -0500 http://media.nbcnewyork.com/images/160*124/BAQUEROREBATE.jpg Consumer Reporter Lynda Baquero investigates how long a rebate check should take.]]> <![CDATA[Nut Allergies]]> Tue, 16 Dec 2014 18:57:28 -0500 http://media.nbcnewyork.com/images/160*135/BAQUEROALLERGY.jpg Consumer Reporter Lynda Baquero has the latest on nut allergies.]]> <![CDATA[Missing a Flight Over Medical Problem]]> Mon, 15 Dec 2014 20:39:07 -0500 http://media.nbcnewyork.com/images/166*120/BAQUEROHIP.jpg Consumer Reporter Lynda Baquero helps a New Jersey couple who missed their flight when the wife fell and broke her hip.]]> <![CDATA[Stores Requiring ID for Returns]]> Tue, 09 Dec 2014 18:14:18 -0500 http://media.nbcnewyork.com/images/187*120/BAQUEROLICENSE.jpg Consumer Reporter Lynda Baquero finds out why stores require ID's in order to process returns and what they do with the information.]]> <![CDATA[Freebie Friday 12/5/14]]> Fri, 05 Dec 2014 20:59:20 -0500 http://media.nbcnewyork.com/images/211*120/BAQUEROFREEBIE125.jpg Consumer Reporter Lynda Baquero has the best free offers of the week!]]> <![CDATA[Watch the Fine Print on Custom Orders]]> Thu, 04 Dec 2014 20:24:57 -0500 http://media.nbcnewyork.com/images/163*120/BAQUEROFURNITURE.jpg Consumer Reporter Lynda Baquero helps a Brooklyn woman cancel an order.]]> <![CDATA[Kids Night on Broadway Promo Code]]> Tue, 02 Dec 2014 18:37:02 -0500 http://media.nbcnewyork.com/images/160*122/baquerobroadway.jpg Consumer Reporter Lynda Baquero tells of one woman's experience using the Kids Night on Broadway promo code.]]> <![CDATA[Cyber Monday Deals]]> Mon, 01 Dec 2014 20:25:10 -0500 http://media.nbcnewyork.com/images/213*120/TINYBAQUEROCYBERMONDAYPKG_8222705_1200x675_365748291843.jpg Consumer Reporter Lynda Baquero has the Cyber Monday deals and advice how to shop safely online.]]> <![CDATA[Freebie Friday]]> Fri, 28 Nov 2014 19:00:02 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005429010_1200x675_364854339693.jpg Walmart gets "Frozen" and free books are all up for dibs this Freebie Friday.]]> <![CDATA[Preparing for Black Friday]]> Mon, 24 Nov 2014 20:34:06 -0500 http://media.nbcnewyork.com/images/191*120/baqueroblkfriday.jpg Consumer Reporter Lynda Baquero has advice so you're prepared for the big Black Friday sales!]]> <![CDATA[Freebie Friday 11/21/14]]> Fri, 21 Nov 2014 20:20:06 -0500 http://media.nbcnewyork.com/images/201*120/baquerofreebie1121.jpg Consumer Reporter Lynda Baquero has the best free deals of the week.]]> <![CDATA[Handling Car Damage Due to a NYC Pothole]]> Wed, 19 Nov 2014 19:33:25 -0500 http://media.nbcnewyork.com/images/160*129/baqueropothole.jpg Consumer Reporter Lynda Baquero tells how to report and submit a claim if you car is damaged by a NYC pothole.]]> <![CDATA[Snow Insurance Policy Coverage]]> Tue, 18 Nov 2014 20:01:21 -0500 http://media.nbcnewyork.com/images/194*120/BAQUEROSNOW.jpg Consumer Reporter Lynda Baquero helps a New Jersey community prove their claims about how much snow fell in their area last winter.]]> <![CDATA[Paying Convenience Fees When Using Credit Cards]]> Mon, 17 Nov 2014 19:00:15 -0500 http://media.nbcnewyork.com/images/173*120/BAQUEROFEE.jpg Consumer Reporter Lynda Baquero investigates why consumers are charged convenience fees when using credit cards to pay city fines, and what other options are available.]]> <![CDATA[Freebie Friday 11/14/14]]> Fri, 14 Nov 2014 20:37:56 -0500 http://media.nbcnewyork.com/images/195*120/BAQUEROfreebie1114.jpg Consumer Reporter Lynda Baquero has the best freebies this week!]]> <![CDATA[Car's Nav System Crashes When Smartphone is Attached]]> Thu, 13 Nov 2014 19:17:06 -0500 http://media.nbcnewyork.com/images/206*120/baqueroprius.jpg Consumer Reporter Lynda Baquero investigates why a popular car's navigation system crashes when a popular smartphone is attached!]]> <![CDATA[Avoid Scams Offering Work as a Mystery Shopper]]> Tue, 11 Nov 2014 18:45:45 -0500 http://media.nbcnewyork.com/images/172*120/BAQUEROMYSTERYSHOP.jpg Consumer Reporter Lynda Baquero has the story of a Brooklyn woman who learned the hard way about scams to become a mystery shopper. The correct website is: mysteryshop.org]]> <![CDATA[Seeking Refund for Returned Item]]> Tue, 11 Nov 2014 11:32:51 -0500 http://media.nbcnewyork.com/images/213*120/tlmd_money_dinero_shutterstock_202243297.jpg Consumer Reporter Lynda Baquero helps a New Jersey woman get a refund for a generator she purchased as a non-traditional health apparatus.

Photo Credit: Shutterstock]]>
<![CDATA[Woman Gets $67K Bill for Med Transport She Got While Knocked Out]]> Thu, 06 Nov 2014 16:29:44 -0500 http://media.nbcnewyork.com/images/213*120/medical+bill1.jpg

A Brooklyn woman with a heart condition was on vacation in the Poconos over the summer when she had an episode and had to be taken to the hospital. She was sedated, and, while in that state, her heart doctor in Manhattan asked for her to be transported to his hospital -- so a medical helicopter picked her up and brought her there. Months after her recovery, she got a nearly $67,000 bill for the medical helicopter transport she never authorized.

Lori Rozany had gone to visit a friend in Lancaster, Pennsylvania, for a relaxing weekend in July 2013. She complained of what felt like indigestion the night she arrived and went to an emergency room the next morning. Rozany, who was born with a hole in her heart, said she couldn't breathe. Medical records indicate she was experiencing tachycardia – or a rapid heart rate – when she was brought in.

Given her medical history, Rozany was especially concerned. She says she immediately gave the hospital staff the name and number of her cardiologist in New York. Medical records from the Pennsylvania hospital indicate Rozany was intubated and put on a ventilator.

Her recollection of that day ends with this: “I remember being moved from one bed to the other side of the emergency room for a chest X-ray. And that’s all I remember."

She woke up in New York.

"I remember hearing my doctor’s voice but I thought I was dreaming and obviously thought I was in Pennsylvania," Rozany says. She says she has no memory of the helicopter transport there.

Months later, Rozany got a bill from her insurer, UnitedHealthcare Oxford, for $66,747 for emergency air transport services that hadn't been preauthorized by the insurance company. Rozany's cardiologist appealed to the insurer, saying the air transport was medically necessary; her claim was denied three times.

After unsuccessfully fighting the huge bill for more than a year, Rozany asked NBC 4 New York's Better Get Baquero team for help. NBC 4 New York called UnitedHealthcare Oxford on behalf of Rozany and the insurer said it would investigate. A few weeks later, Rozany was informed the cost of the medical helicopter transport would be covered by insurance – in its entirety.

"We worked with the air transport company ... to reach a more agreeable rate. She will not be responsible for any additional costs," a UnitedHealthcare Oxford spokeswoman said. "We will continue to push back on excessive rates like the original air transport charge that drive up costs while unfairly burdening businesses and consumers."

Meanwhile, Rozany has gotten a pacemaker installed to help with her heart condition and feels much better. She says she's grateful for the medical care she received in both Pennsylvania and New York.

If you have a problem, then you Better Get Baquero. Call our tip line at 866-NEWS244 or email bettergetbaquero@nbcnewyork.com.

Photo Credit: NBC 4 New York]]>
<![CDATA[Beware Fraudulent Utility Company Workers]]> Tue, 04 Nov 2014 19:54:32 -0500 http://media.nbcnewyork.com/images/181*120/BAQUEROPSEG.jpg Consumer Reporter Lynda Baquero has a warning about fraudulent utility company workers calling small businesses to get money!]]> <![CDATA[More Mobile Clothing Shops Rolling into NYC]]> Mon, 27 Oct 2014 21:46:59 -0500 http://media.nbcnewyork.com/images/216*120/nomad+truck.JPG You've seen food trucks around our area for years. They park on street corners and sell sandwiches and other tasty treats. But are you ready for trucks selling clothes? Consumer Reporter Lynda Baquero reports on the new trend.]]> <![CDATA[Dead Tree Roots Uprooting Sidewalk]]> Tue, 21 Oct 2014 20:25:32 -0500 http://media.nbcnewyork.com/images/205*120/BAQUEROTREE.jpg Consumer Reporter Lynda Baquero helps a Fresh Meadows couple get a dead tree removed from in front of their home.]]> <![CDATA[A Year Later: Still Waiting for Wedding Albums]]> Wed, 15 Oct 2014 19:19:09 -0500 http://media.nbcnewyork.com/images/192*120/BAQUEROWEDDING.jpg Consumer Reporter Lynda Baquero helps a Queens couple get their wedding album and video, over a year after their wedding.]]> <![CDATA[Open Enrollment is Coming Soon]]> Tue, 14 Oct 2014 17:26:07 -0500 http://media.nbcnewyork.com/images/194*120/baqueroenrollment.jpg Consumer Reporter Lynda Baquero explains why you should be thinking about your healthcare needs for next year... now.]]> <![CDATA[Federal Agencies Taking Action Against NJ Company Claiming Cure for Ebola]]> Fri, 10 Oct 2014 08:23:25 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005059507_1200x675_339749443824.jpg The deadly Ebola virus has no vaccine, despite one company's claim it has developed a cure. Consumer Reporter Lynda Baquero reports.]]> <![CDATA[Caution About Buying a Dog Online]]> Mon, 06 Oct 2014 19:16:05 -0500 http://media.nbcnewyork.com/images/209*120/BAQUEROBULLDOG.jpg Consumer Reporter Lynda Baquero has a warning about buying pets online.]]> <![CDATA[Upper East Side Woman Cancels Gym Membership But Continues to Get Charged]]> Thu, 02 Oct 2014 17:53:53 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000005006692_1200x675_337126979757.jpg Consumer reporter Lynda Baquero helps a woman get her money back after she was overcharged hundreds of dollars.]]> <![CDATA[Expired Registration Ticket for Sold Car]]> Thu, 02 Oct 2014 07:59:06 -0500 http://media.nbcnewyork.com/images/171*120/BAQUEROREGISTRATION.jpg Consumer Reporter helps a Fort Montgomery woman get a ticket, issued in error, dismissed.]]> <![CDATA[Dyckman Street's Back-Angle Parking Lines]]> Wed, 01 Oct 2014 08:42:16 -0500 http://media.nbcnewyork.com/images/183*120/BAQUERODYCKMAN.jpg Consumer Reporter Lynda Baquero helps get the Department of Transportation to reverse the lines drawn for a parking section that left parkers doing double and triple takes.]]> <![CDATA[Beware of Fees for Free Government Money]]> Tue, 30 Sep 2014 08:05:36 -0500 http://media.nbcnewyork.com/images/160*120/BAQUEROTUITION.jpg Consumer Reporter Lynda Baquero has a warning about free government grant money.]]> <![CDATA[How to Return a Defective Washing Machine]]> Thu, 25 Sep 2014 08:08:10 -0500 http://media.nbcnewyork.com/images/209*120/BAQUEROWASHMACHINE.jpg Consumer Reporter Lynda Baquero helps a Queens woman return a washing machine she says didn't clean her clothes.]]> <![CDATA[Using a Third Party Energy Supplier]]> Tue, 23 Sep 2014 11:20:59 -0500 http://media.nbcnewyork.com/images/172*120/baquerohiko.jpg Consumer Reporter Lynda Baquero tells the story of a New Jersey woman who chose a third party energy supplier and ended up paying more.]]> <![CDATA[Dirty Delis and Markets Exposed]]> Thu, 18 Sep 2014 09:20:05 -0500 http://media.nbcnewyork.com/images/213*120/dirty-delis-markets.jpg

Of nearly 28,000 supermarkets inspected by the Department of Agriculture & Markets statewide, about 1,000 delis and markets had deficiencies that were classified as critical at their last inspection. Critical violations include unfit food, including food infested by insects or defiled by rodents. 

You can find a map a showing which local markets got critical violations during their last inspection below. If you don't find your local deli, it means it passed its last inspection. Scroll down for a list of the establishments evaluated.

Two Key Food stores are among the worst 20 offenders in the city since 2011 with eight violations each; one of the markets is on Lenox Avenue in Harlem, the other on Kings Highway in Brooklyn. Owners of those stores, both of which passed their most recent inspections, did not return calls.

An NBC 4 New York investigation found that inspectors have issued more than 2,300 violations for evidence of insects, rodents, or domestic animals, and 1,300 violations for workers displaying poor hygiene over the last 18 months. Though those cases aren't considered critical violations, they're enough to give some patrons pause.

Sean Perkins stopped by his favorite Washington Heights market the other day at lunchtime and got some unfortunate news along with his sandwich.


Perkins learned that the market he frequents, Presbyterian Deli II, has the dubious distinction of having the most failed food safety inspections of any market in New York City since 2011.

“Rat droppings. Ewwww,” said Perkins, reading one recent report. “I’m about to cancel my sandwich. That’s what I’m about to do.”

Presbyterian Deli II failed 12 food safety inspections by the state Department of Agriculture and Markets since 2011. Its violations included mouse droppings under the deli service display, old, dried pieces of meat on the cold cut slicer and live cockroaches throughout the store.

The store owner did not respond to NBC 4 New York's requests for comment. But a cashier there said workers had made an effort to clean up after their last failed inspection. The store passed its latest inspection May 22.

“These are really basic kinds of food safety procedures that supermarkets need to follow to be sure that their fresh foods aren’t being contaminated with pathogenic bacteria,” said New York University Food Studies Professor Marion Nestle.”

Nestle wrote the book on smart supermarket shopping. "In What to Eat," she explained how shoppers can protect themselves against unsafe food conditions at supermarkets. She said buyers should be concerned about the violations uncovered in the NBC 4 New York investigation.

“I think all of these are signs of not being focused enough on making sure that something that’s preventable is actually prevented,” she said.

A spokesman for the Department of Agriculture declined to be interviewed. But he explained that it usually takes four consecutive failed inspections for his agency to pull a market’s license to sell food.
Last year, the department revoked 11 markets’ licenses, and issued four injunctions or temporary restraining orders, effectively shutting down a store’s food service.

Experts say there are plenty of common sense ways you can check out your local market yourself:

  • Look at the market’s latest inspection, which should be visible at the front of the store.
  • Look around. Does it look clean? Is there dust on the shelves? Does the produce look fresh?
  • Check the prepared foods. Are they refrigerated? Are they covered?
  • Give refrigerated and frozen foods the feel test. Do they feel as cold as they should?

This story uses functionality that may not work in our app. Click here to open the story on our mobile site.]]>
<![CDATA[Better Get Baquero: Winterizing Your Home]]> Fri, 12 Sep 2014 07:10:38 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000004850571_1200x675_328233027984.jpg Before it gets too cold outside, now is the perfect time to get your home ready for winter. So how’s the best way to keep warm and save money? Better get Baquero! NBC 4 New York Consumer Reporter Lynda Baquero has the answers.]]> <![CDATA[Challenging an Insurance Company Decision]]> Thu, 11 Sep 2014 10:02:02 -0500 http://media.nbcnewyork.com/images/178*120/BAQUEROemblem.jpg Consumer Reporter Lynda Baquero helps a New Jersey man challenge an appeal his insurance company denied.]]> <![CDATA[Woman Gets Stuck With Sports Club Membership]]> Wed, 10 Sep 2014 08:25:39 -0500 http://media.nbcnewyork.com/images/160*124/BAQUEROTENNIS.jpg Consumer Reporter Lynda Baquero helps a Long Island woman get a refund on a sports club membership.]]> <![CDATA[Find Out If You Are Owed Money]]> Mon, 08 Sep 2014 17:30:39 -0500 http://media.nbcnewyork.com/images/212*120/Money+generic.jpg

Unclaimed funds are from inactive accounts that must be surrendered to the state by banks, insurance companies, utilities and others.

To check if you are owed money in New York state, click here.

In New Jersey, go here.

In Connecticut, go here.

For other states, you can find out by Googling the state and "unclaimed funds." These accounts are administered by the state -- if it is the right website, you shouldn't be asked to enter more than your name.

If you have a consumer problem, call Lynda Baquero at 212-664-5607 or email consumerhelp@nbcuni.com. Follow Lynda @LyndaBaquero4NY.

Photo Credit: Getty Images]]>
<![CDATA[Better Get Baquero: Solar Power Problems]]> Thu, 04 Sep 2014 19:55:09 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000004798177_1200x675_325380675720.jpg Solar engergy is exploding, with homeowners converting to that power source every day. So what happens when a Long Island man makes the switch, but is told he can't turn that switch on? Consumer reporter Lynda Baquero reports.]]> <![CDATA[Keeping Your Smartphone and Desktop Computer safe]]> Wed, 03 Sep 2014 19:11:38 -0500 http://media.nbcnewyork.com/images/160*120/baqueroid.jpg Consumer Reporter Lynda Baquero has ways to keep your phone and home computer system safe.]]> <![CDATA[Clean Check: Conveyor Belts]]> Tue, 02 Sep 2014 19:04:22 -0500 http://media.nbcnewyork.com/images/174*120/BAQUEROARMOR.jpg Consumer Reporter Lynda Baquero reports on one possible solution to dirty conveyor belts at grocery stores.]]> <![CDATA[New Warning About Computer Virus Scam]]> Fri, 29 Aug 2014 09:40:53 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000004751414_1200x675_322982467697.jpg As Lynda Baquero reports, scammers are calling people trying to get access to their personal information by fixing phony computer virus issues. Visit ic3.gov for more information.]]> <![CDATA[Woman Seeks Help Postponing Marathon Registration]]> Thu, 28 Aug 2014 11:40:33 -0500 http://media.nbcnewyork.com/images/166*120/BAQUEROIRONMAN.jpg Consumer Reporter Lynda Baquero helps a Connecticut woman postpone a planned marathon due to extenuating circumstances.]]> <![CDATA[Tips on Preparing to Pay for Next Year's Summer Camp]]> Thu, 28 Aug 2014 12:02:17 -0500 http://media.nbcnewyork.com/images/213*120/empire+day+camp+folo.jpg After parents at the Empire Day Camp in New York City lost their money when it abruptly shut down, they're wondering if there could have been signs to look for. Consumer Reporter Lynda Baquero has advice for parents looking to sign their kids up for summer camp for next year. ]]> <![CDATA[NJ Man Recoups Money After Being Overcharged for Gym Membership]]> Fri, 22 Aug 2014 09:33:35 -0500 http://media.nbcnewyork.com/images/213*120/WNBC_000000004699075_1200x675_320632387508.jpg Consumer reporter Lynda Baquero helps a man get his money back after he was overcharged hundreds of dollars.]]> <![CDATA[Man Wires Money to the Wrong Account]]> Thu, 21 Aug 2014 09:39:22 -0500 http://media.nbcnewyork.com/images/160*133/BAQUEROWESTERNU.jpg Consumer Reporter Lynda Baquero helps an East Harlem man get his money back after a wire transfer went wrong.]]> <![CDATA[Family Stuck Waiting for Bar Mitzvah Photos]]> Wed, 20 Aug 2014 08:25:17 -0500 http://media.nbcnewyork.com/images/178*120/baqueromitzvah.jpg Consumer Reporter Lynda Baquero tries to help a Long Island family get either the Bar Mitzvah pics they paid for or their money back.]]> <![CDATA[Better Get Baquero: How to Get Rid of Telemarketers]]> Fri, 08 Aug 2014 08:01:28 -0500 http://media.nbcnewyork.com/images/213*120/fcc_telemarketers.jpg Telemarketers call at inconvenient times and when you'd least expect it. Consumer Reporter Lynda Baquero shares tips on how you can stop them from calling.]]> <![CDATA[Sparking Cellphone Sparks Concern]]> Thu, 07 Aug 2014 07:50:30 -0500 http://media.nbcnewyork.com/images/427*120/BAQUEROSAMSUNG.jpg Consumer Reporter Lynda Baquero investigates claims about a smartphone sparking.]]>