<![CDATA[NBC New York - ]]>Copyright 2016http://www.nbcnewyork.com/feature/better-get-baquero http://media.nbcnewyork.com/designimages/4NY_Horizontal.jpg NBC New York http://www.nbcnewyork.comen-usThu, 27 Oct 2016 13:04:37 -0400Thu, 27 Oct 2016 13:04:37 -0400NBC Owned Television Stations <![CDATA[Optional Insurance Coverage for Rental Cars]]> Tue, 25 Oct 2016 18:42:00 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013606658_1200x675_793355331753.jpg Consumer Reporter Lynda Baquero helps a Danbury man whose rental car was struck while parked.]]> <![CDATA[Vacation Flight Doesn't Exist]]> Thu, 20 Oct 2016 18:20:54 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013550346_1200x675_790326339539.jpg Consumer Reporter Lynda Baquero helps a Long Island couple whose vacation package included a flight but when they showed up at the airport, the airline was nowhere to be found.]]> <![CDATA[Confusion over Newspaper Subscription Price]]> Tue, 18 Oct 2016 18:20:42 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013518784_1200x675_788587075864.jpg Consumer Reporter Lynda Baquero helps a Long Island man who was charged more than the discount he was promised.]]> <![CDATA[Caution When Signing Electronic Keypads]]> Mon, 17 Oct 2016 18:16:03 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013503589_1200x675_787761731504.jpg Consumer Reporter Lynda Baquero has a warning about signing contracts.]]> <![CDATA[Submit Tips or Story Ideas to Better Get Baquero]]> Fri, 20 May 2016 11:49:14 -0400 http://media.nbcnewyork.com/images/213*120/BGB_Watch_Moduleweb.jpg

Send us your tips or story ideas for Better Get Baquero! Fill out our online form, or call us at 866-NEWS-244.

<![CDATA[Biggest Scams Targeting Seniors]]> Fri, 14 Oct 2016 18:33:14 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013480486_1200x675_786324547890.jpg Consumer Reporter Lynda Baquero talks to the Financial Industry Regulatory Authority about the biggest scams targeting seniors. To reach the FINRA helpline, call 1-844-574-3577]]> <![CDATA[Confusion over Medical Bill]]> Thu, 13 Oct 2016 17:50:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013464539_1200x675_785461315565.jpg Consumer Reporter Lynda Baquero helps a Brooklyn woman who paid a hospital bill for anesthesia and then later found out, her insurance company would have paid it.]]> <![CDATA[Utilizing Trip Insurance When Weather Forces You to Cancel Your Vacation]]> Wed, 12 Oct 2016 18:10:33 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013448025_1200x675_784562243686.jpg Consumer Reporter Lynda Baquero helps a Westchester man who almost lost $11,000 due to a cancelled cruise.]]> <![CDATA[NYS Property Tax Freeze Credit]]> Mon, 10 Oct 2016 19:48:17 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013389808_1200x675_781536835583.jpg Consumer Reporter Lynda Baquero helps a Westchester resident get her promised tax credit refund.]]> <![CDATA[Visiones: Hispanic Heritage Performance]]> Mon, 10 Oct 2016 19:47:55 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013392856_1200x675_781868099664.jpg Lynda Baquero sits down with pianist Simon Ghraichy to discuss his upcoming performance at Carnegie Hall in honor of Hispanic Heritage Month.]]> <![CDATA[Beware Prize Offers That Require Money Upfront]]> Tue, 04 Oct 2016 18:41:02 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013347745_1200x675_779110467720.jpg Consumer Reporter Lynda Baquero has a warning about prize scams that ask you to pay money first.]]> <![CDATA[Prepaid Vacation Payment Confusion]]> Tue, 27 Sep 2016 18:53:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013260640_1200x675_774291523739.jpg Consumer Reporter Lynda Baquero helps a Staten Island family whose pre-paid vacation left them paying twice!]]> <![CDATA[Buying a TV Warranty]]> Wed, 28 Sep 2016 18:49:15 -0400 Consumer Reporter Lynda Baquero explains what happened when a Bronx man tried to use his TV warranty to fix his TV issue.]]> <![CDATA[Coverage for a Colonoscopy]]> Mon, 26 Sep 2016 18:58:35 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013244265_1200x675_773479491945.jpg Consumer Reporter Lynda Baquero helps a Brooklyn man clear up a bill for a colonoscopy.]]> <![CDATA[Beware Ticket Scammers]]> Fri, 23 Sep 2016 18:55:05 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013220635_1200x675_772148803740.jpg Consumer Reporter Lynda Baquero has a warning about scammers offering tickets to Broadway shows!]]> <![CDATA[Waiting for Delivery of Scooter]]> Thu, 22 Sep 2016 19:47:52 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013197752_1200x675_771305027746.jpg Consumer Reporter Lynda Baquero helps a New Jersey man who paid for a new scooter but weeks after the promised delivery date, no scooter had arrived.]]> <![CDATA[Fixing an Erroneous Double Charge]]> Wed, 21 Sep 2016 18:20:38 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013181652_1200x675_770447427966.jpg Consumer Reporter Lynda Baquero helps a Westchester woman who booked a trip and found she'd been accidentally charged twice.]]> <![CDATA[Cancelling a Gym Membership]]> Tue, 20 Sep 2016 20:06:56 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013165014_1200x675_769642563962.jpg Consumer Reporter Lynda Baquero has advice for anyone trying to cancel their gym membership.]]> <![CDATA[Beware Emails Pleading for Financial Assistance]]> Fri, 16 Sep 2016 18:22:49 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013124287_1200x675_767134787966.jpg Consumer Reporter Lynda Baquero has a warning about an email scam that looks like it's from a friend asking for money.]]> <![CDATA[Miscommunication When Booking Online]]> Thu, 15 Sep 2016 22:06:07 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013107075_1200x675_766217283513.jpg Consumer Reporter Lynda Baquero helps a New Jersey man after he booked a hotel room online and when he arrived in Chicago, learned he'd be sharing that room with several others.]]> <![CDATA[Phone Attachment Problem]]> Wed, 14 Sep 2016 19:29:28 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013090825_1200x675_765156419871.jpg Consumer Reporter Lynda Baquero investigates a fan attachment for cell phones.]]> <![CDATA[How to Find Missing Money and Accounts]]> Tue, 13 Sep 2016 19:07:42 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013075540_1200x675_764250179895.jpg Consumer Reporter Lynda Baquero explains how to locate missing money and accounts.]]> <![CDATA[Insurance Coverage for Flu Shots]]> Mon, 12 Sep 2016 19:07:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013060251_1200x675_763342915641.jpg Consumer Reporter Lynda Baquero helps a Manhattan man clear up a billing issue over his flu shot from last December!]]> <![CDATA[NYC's Violation Amnesty Program]]> Fri, 09 Sep 2016 18:26:15 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013037428_1200x675_761653315636.jpg Consumer Reporter Lynda Baquero explains how NYC's ticket amnesty program works!]]> <![CDATA[Long Island Man Seeks Refund After Cancellation Date for Dental Plan]]> Thu, 08 Sep 2016 19:27:02 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013021094_1200x675_760776771609.jpg Consumer Reporter Lynda Baquero helps a man get a refund for a dental plan after he misunderstood the plan's cancellation policy.]]> <![CDATA[TV Rebate Offer]]> Wed, 07 Sep 2016 19:55:41 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000013005077_1200x675_759890499932.jpg Consumer Reporter Lynda Baquero helps a New Jersey woman get the TV she was promised as a rebate when she bought her new phone.]]> <![CDATA[Scholarship Money for Veterans]]> Tue, 06 Sep 2016 19:12:01 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012988027_1200x675_759006787868.jpg Consumer Reporter Lynda Baquero helps a Long Island veteran get her scholarship money correctly applied to her college tuition bill.]]> <![CDATA[GPS Trackers for Kids]]> Mon, 22 Aug 2016 19:38:06 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012806549_1200x675_748737091718.jpg Consumer Reporter Lynda Baquero has the best rated GPS Tracker Watches from PCMag.com]]> <![CDATA[Beware Callers Offering to Consolidate Your Student Loans]]> Tue, 23 Aug 2016 15:02:48 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012783306_1200x675_747510339950.jpg Consumer Reporter Lynda Baquero has a warning about scammers calling students and offering to consolidate their student loans.]]> <![CDATA[Non-Comptabile Computer Keeps Student From Taking Course]]> Fri, 19 Aug 2016 12:05:22 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012769311_1200x675_746887747711.jpg Consumer Reporter Lynda Baquero helps a Long Island college student get a refund for a course she was unable to take.]]> <![CDATA[Paying Tolls While In a Rental Car]]> Wed, 17 Aug 2016 18:47:54 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012755403_1200x675_746102339766.jpg Consumer Reporter Lynda Baquero has a warning for anyone using a rental car and passing through highway tolls.]]> <![CDATA[Cancelled Cruise Leads to Unexpected Out-of-Pocket Costs]]> Tue, 16 Aug 2016 19:02:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012742208_1200x675_745435203720.jpg Consumer Reporter Lynda Baquero explains how a New Jersey woman incurred unplanned costs when her cruiseline cancelled her upcoming trip.]]> <![CDATA[Bicycle Arrives with Broken Wheels]]> Tue, 09 Aug 2016 19:26:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012665010_1200x675_741131331941.jpg Consumer Reporter Lynda Baquero helps a Brooklyn woman be able to use her new bicycle.]]> <![CDATA[Denied for Global Entry Program]]> Mon, 08 Aug 2016 19:29:39 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012654102_1200x675_740328003589.jpg Consumer Reporter Lynda Baquero explains how the country's Global Entry program works.]]> <![CDATA[Long Island Couple Seeks Jewelry Appraisal Advise]]> Thu, 04 Aug 2016 07:34:14 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012571911_1200x675_736240195703.jpg A Long Island couple took the advice of a cruise operator and bought a $15,000 gold ring at a store in Jamaica, only to get an appraisal that showed a far lower value. Lynda Baquero reports.]]> <![CDATA[Rebate for Epoxy Paint Gets Rejected Twice]]> Wed, 27 Jul 2016 19:04:16 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012517491_1200x675_733385283604.jpg Consumer Reporter Lynda Baquero helps a Long Island man get his promised rebate money after his submission was rejected twice. Home Depot says if you want to check on a rebate from them, call 1-866-451-1357.]]> <![CDATA[New Computer Fails to Work for College Student]]> Tue, 26 Jul 2016 18:34:34 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012501906_1200x675_732623939911.jpg Consumer Reporter Lynda Baquero helps a New Jersey college student and her father get a refund for a laptop that wouldn't work.]]> <![CDATA[Partial Refund for Spay of New Pet]]> Wed, 20 Jul 2016 18:55:40 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012430335_1200x675_728882755632.jpg Consumer Reporter Lynda Baquero helps a New York woman get a promised partial refund for spaying her newly adopted dog.]]> <![CDATA[Great Apps for Pets]]> Tue, 19 Jul 2016 18:52:37 -0400 http://media.nbcnewyork.com/images/213*120/puppy+app.jpg Consumer Reporter Lynda Baquero has some great apps for your pets.]]> <![CDATA[Taking Care of Pets in Hot Weather]]> Mon, 18 Jul 2016 19:28:57 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012396915_1200x675_727323715542.jpg Consumer Reporter Lynda Baquero explains how to care for your pets in the heat.]]> <![CDATA[Scam Targets Job Seekers]]> Thu, 14 Jul 2016 20:51:50 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012354588_1200x675_725382723840.jpg Consumer Reporter Lynda Baquero has a warning about a scam targeting those looking for media jobs.]]> <![CDATA[Pregnant Woman Cancels Vacation Due to Zika Concerns, Seeks Help on Refund]]> Wed, 13 Jul 2016 18:57:33 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012321828_1200x675_724568131572.jpg Consumer Reporter Lynda Baquero helps a Manhattan woman get a refund for a vacation she had to cancel due to Zika concerns.]]> <![CDATA[NY Apartment Building Drops Mandatory Cable Charge]]> Wed, 13 Jul 2016 18:54:32 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012338556_1200x675_724566083678.jpg Consumer Reporter Lynda Baquero explains how a NYC apartment building is dropping it's mandatory monthly cable fee.]]> <![CDATA[10 Top Consumer Complaints of 2015]]> Thu, 14 Jul 2016 04:24:34 -0400 http://media.nbcnewyork.com/images/213*120/453295293.jpg

Phony IRS agents and other imposter scams topped the list of fastest-growing complaints to state and local consumer protection agencies last year, according to the latest report from the annual survey conducted by Consumer Federation of America and the North American Consumer Protection Investigators.

Thirty-three consumer agencies from 21 states participated in the survey, which asked about the most common complaints they received in 2015, the fastest-growing complaints, the worst complaints, new kinds of consumer problems, agencies’ biggest achievements and challenges, and new laws that are needed to better protect consumers.

Scams of all types were cited as among the worst complaints reported to state and local consumer protection agencies last year. Another new problem that agencies mentioned is the use of iTunes gift cards as a method of payment. Once the scammers get the codes on the gift cards from the victims, they can use those cards to make purchases or sell them on gift-card resale websites.

The top complaints of 2015 were those most frequently cited by the agencies as the most common complaints they received last year.

1. Auto. Misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

2. Home Improvement/Construction. Shoddy work, failure to start or complete the job.

3. Utilities. Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service.

4. Credit/Debt. Billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services, predatory lending, illegal or abusive debt collection tactics.

5. Retail Sales. False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver.

6. Services. Misrepresentations, shoddy work, failure to have required licenses, failure to perform.

7. Landlord/Tenant. Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactics.

8. Household Goods. Misrepresentations, failure to deliver, faulty repairs in connection with furniture or appliances.

9. Health Products/Services. Misleading claims; unlicensed practitioners.

10. (Tie) Internet Sales. Misrepresentations or other deceptive practices, failure to deliver online purchases; Fraud. Bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds.

The top suggestion for new laws needed to better protect consumers was to ban forced arbitration clauses in consumer contracts. These clauses prevent consumers from taking legal action to enforce their rights and change company behavior. Other suggestions included free credit freezes for consumers on demand, stricter laws against Caller ID spoofing and robocalls, used car lemon laws, and stronger curbs on abusive debt collection.

Photo Credit: Bloomberg via Getty Images]]>
<![CDATA[Better Get Baquero Has Recovered More Than $1 Million]]> Wed, 13 Jul 2016 10:08:39 -0400 http://media.nbcnewyork.com/images/213*120/Baquero_Banner_722x406.jpg

There’s now more than 1 million reasons to call Better Get Baquero for baffling charges and busted and broken products.

The team, led by Emmy-winning reporter Lynda Baquero, has recovered more than $1 million for consumers across the tri-state since 2013. Along with sister station Telemundo 47’s Responde team, more than $2.5 million has been put back in tri-state residents over the last three years.

“Lynda and her team are always there for our viewers,” said Eric Lerner, the president and general manager of NBC 4 New York. “Not only do we respond to every call and every email, but we get results and look forward to returning a lot more money to our viewers.”

Recently, Better Get Baquero has helped a man who was mistakenly billed $1,300 for a routine colonoscopy, a home chef who couldn’t get a replacement after his brand-new cooktop exploded after three hours of cooking and a heavy metal fan who had trouble getting a $1,012 refund for a concert that had been canceled.

“Working together, we have achieved significant and measurable results benefiting consumers across our region,” said Baquero. “At Better Get Baquero, we answer every inquiry from our viewers and continue to successfully track down the answers to the many questions that they want answered.”

If you’re looking for help from the Better Get Baquero team, click here or call 1-866-NEWS-244.

<![CDATA[How to Get Paid for Your Old Cell Phone]]> Wed, 13 Jul 2016 09:49:26 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012262396_1200x675_720678979860.jpg Consumer Reporter Lynda Baquero explains how a New Jersey family got $300 for trading in their two old iPhones.]]> <![CDATA[Concert Tickeholders' Rights]]> Wed, 13 Jul 2016 09:46:13 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000012038427_1200x675_709200451809.jpg Consumer Reporter Lynda Baquero explains what your rights are if you buy concert tickets and the show gets postponed or cancelled.]]> <![CDATA[Options for Unwanted Timeshares]]> Wed, 13 Jul 2016 09:46:53 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011995539_1200x675_707065411752.jpg Consumer Reporter Lynda Baquero explains what some consumers with unwanted timeshares have done.]]> <![CDATA[Leasing a Lemon]]> Wed, 13 Jul 2016 09:47:46 -0400 http://media.nbcnewyork.com/images/213*120/WNBC_000000011977911_1200x675_706293315915.jpg Consumer Reporter Lynda Baquero explains what to do when you find yourself leasing a lemon.]]>